Customer Service & Sales Support Specialist

Best Buy; Burbank (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑n

Job summary

Best Buy is seeking a Pacific Sales Customer Service Specialist to ensure fast, friendly, and accurate processing of customer transactions, including new orders, returns, and exchanges. You will assist with scheduling deliveries, stock checks, and inventory-related tasks while supporting Sales Specialists on the floor.

The role emphasizes customer experience, order accuracy, and collaboration with the inventory and service contract teams. Benefits accompany a full-time on-site position.

Qualifications

• High School Diploma or equivalent.
• 1 year customer service or other retail sales experience.
• Associate degree or above in Business Management or related field preferred.

Responsibilities

• Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner.
• Follow sales steps to offer Accessories and General Service Contracts to customers.
• Support Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
• Answer incoming calls, prepare shipping invoices.
• Complete report reconciliation and daily deposit entry.
• Maintain organization of the Customer Service work center.
• Assist Inventory processes such as unaccounted research, receiving, shipping and will calls.

Skills

Customer service

Retail sales

Communication skills

Inventory support

Education

High School Diploma or equivalent

Associate degree or above in Business Management

Tools

None

Job description

Best Buy is seeking a Pacific Sales Customer Service Specialist to ensure fast, friendly, and accurate processing of customer transactions, including new orders, returns, and exchanges. You will assist with scheduling deliveries, stock checks, and inventory-related tasks while supporting Sales Specialists on the floor.

The role emphasizes customer experience, order accuracy, and collaboration with the inventory and service contract teams. Benefits accompany a full-time on-site position.