Retail Customer Service Associate Full Time

BJ's Wholesale Club, Inc.; New Castle (DE); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Customer Service Associate to join their team. In this role, you will be responsible for providing exceptional service to members while ensuring merchandise protection and compliance with club policies. This position offers a collaborative environment where you can thrive and grow. With generous benefits like weekly pay, flexible time off, and tailored health plans, you'll be part of a supportive team dedicated to making a positive impact in the community. If you have strong interpersonal skills and a commitment to service, this opportunity is perfect for you.

Benefits

Weekly Pay

Free BJ's Memberships

Generous Time Off Programs

401(k) Plan with Company Match

Flexible Spending Accounts

Qualifications

• Strong interpersonal skills and attention to detail are essential.
• Background in security, law enforcement, or military is preferred.

Responsibilities

• Deliver excellent service and resolve member concerns promptly.
• Monitor merchandise protection and ensure safety protocols.

Skills

Interpersonal Skills

Attention to Detail

Basic Math Skills

Education

Background in Security or Law Enforcement

Job description

Retail Customer Service Associate Full Time

Join our team at BJ's Wholesale Club as a Retail Customer Service Associate Full Time.

Support our members and communities from our Club Support Center, 235+ clubs, and eight distribution centers. BJ’s offers a collaborative, inclusive environment where team members can learn, grow, and be their authentic selves. We are committed to providing outstanding service and convenience to help members save on products and services for their families and homes.

Benefits of Working at BJ’s

• Weekly pay
• Eligible for free BJ's Inner Circle and Supplemental memberships
• Generous time off programs including Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans tailored to your needs, including multiple medical plans, dental, vision, HSA, flexible spending
• 401(k) plan with company match (must be at least 18)
• Other eligibility requirements vary by position and location

Job Summary

Responsible for merchandise protection, monitoring entrance and exit activity, and delivering superior customer service.

Key Responsibilities

• Perform assigned job functions supporting club policies, procedures, and compliance.
• Support flawless execution, accountability, honesty, integrity, and member-first attitude.
• Create a safe, positive environment for members and staff.
• Embrace inclusion, diversity, teamwork, agility, and innovation.
• Maintain a friendly, positive attitude.

Member Service Expectations

• Deliver excellent service at all contact points.
• Resolve and deescalate member concerns.
• Maintain safety and uphold GOLD Member Standards: Greet, Anticipate, Appreciate (GAA), and ensure a clean, friendly environment.

Operational Standards

• Work as a team to meet GOLD club standards daily, including cleanliness and organization.

Understanding Your Business

• Access and interpret performance reports.
• Link consistent execution to positive business impact.

Major Tasks and Responsibilities

• Greet, assist, thank members, and resolve concerns promptly.
• Follow merchandise protection procedures and monitor alerts.
• Maintain AP Alert Binder, audit express checkout processes, and ensure safety protocols.
• Inspect bags and belongings as required, process vouchers, and respond to alarms.
• Perform other duties as assigned, including cross-department work. Attendance is essential.

Qualifications

• Background in security, law enforcement, military, police, corrections, or private security preferred.
• Strong interpersonal skills and attention to detail.
• Basic math skills and ability to use a handheld device.
• Complete required training and certification.
• Must be employed with the company at least 6 months and be at least 18 years old.

Environmental Conditions

• Standing and moving on hard surfaces, with occasional bending, reaching, climbing, and lifting up to 30 lbs.
• Exposure to indoor and outdoor temperatures.

In accordance with Pay Transparency laws, the starting pay range is from $15.25/hr. Actual salary depends on various factors including location, experience, and qualifications.