Retail Customer Service Associate

FedEx Office; San Clemente (CA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Health, vision, dental insurance

Tuition reimbursement

Job summary

FedEx Office in San Clemente, California is seeking a Store Consultant who delivers a positive customer experience, uses consultative skills to understand needs, and assists with orders, pricing, and product recommendations across print, signs & graphics, and shipping.

This role involves operating and maintaining equipment, preparing parcels, handling transactions, and ensuring a safe, clean store while meeting priority tasks.

Qualifications

• 6+ months of specialized experience in customer service or retail.
• Excellent verbal and written communication skills.
• Ability to stand during shift and lift up to 55 pounds.

Responsibilities

• Take customer orders and provide pricing information.
• Assist in store operations and production queue.
• Recommend FedEx Office products and services to customers.
• Maintain a safe, clean, and organized store environment.
• Operate printing, binding, and shipping equipment as needed.
• Process transactions and handle cash with accuracy.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Position Summary

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer‑service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

People

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members

Service

• Demonstrates consultative behaviors to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer‑supplied media and documents
• Maintains a safe, clean and orderly retail store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using a POS, including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Self‑Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail store
• Able to operate with minimal supervision
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• All other duties as needed or required

Minimum Qualifications and Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend or twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours to support the FedEx Office business

Preferred Qualifications

No specific preferred qualifications listed.

Pay

$19.70 - $23.17 per hour

Benefits

Eligible employees may receive additional pay, premiums, or bonus potential. The company offers health, vision, and dental insurance, retirement, and tuition reimbursement.

Equal Opportunity Employment

FedEx Office is an Equal Opportunity Employer inclusive of veterans, individuals with disabilities, and applicants with criminal histories, in accordance with state and local fair‑chance ordinances. The company complies with all relevant legal, safety, and security requirements and provides reasonable accommodations to qualified individuals during the hiring process.

Quality Initiatives

Quality Driven Management strives to deliver market‑leading customer experience, business excellence, and financial return through a quality‑oriented culture and day‑to‑day application of quality science. It suggests areas for improvement in internal processes and supports FedEx Office quality initiatives.