Retail Customer Service Associate

YEYAS BEAUTY SUPPLY LLC; Doral (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic retail team as a Retail Customer Service Associate, where your role is vital in delivering exceptional service and driving sales growth. This position offers the chance to engage with customers through various channels, assisting with inquiries and orders while promoting products. You'll thrive in a collaborative environment that values creativity and innovation, contributing to a culture of excellence. With opportunities for career advancement and a supportive workplace, this is more than just a job; it's a chance to grow and make a meaningful impact in the beauty supply industry.

Benefits

Employee Discounts

Free Uniforms

Opportunity for Advancement

Paid Time Off

401K Matching

Qualifications

• Proven experience in customer service or related field.
• Bilingual in Spanish and English is required for effective communication.

Responsibilities

• Deliver outstanding customer service via phone, email, and chat.
• Engage in upselling products to enhance customer satisfaction.

Skills

Customer Service

Sales Skills

Communication Skills

Time Management

Bilingual (Spanish and English)

Problem Solving

Detail-Oriented

Team Collaboration

Customer Service Software Proficiency

Education

High School Diploma or Equivalent

Tools

Customer Service Software

Job description

Benefits:

1. Employee discounts
2. Free uniforms
3. Opportunity for advancement
4. Paid time off

Retail Customer Service Associate

Dukanee Beauty Supply, established in 1962, is a dynamic and leading retail company dedicated to the distribution of professional beauty supplies. We provide manufacturers with channels to reach customers across professional, non-professional, and B2B segments. The company has grown steadily through strategic acquisitions and new store openings. We pride ourselves on innovation, creativity, and connecting with our audience in meaningful ways. As we expand, we are seeking a talented Retail Customer Service Associate to join our team.

Position Overview:

Join our dynamic team as a Retail Customer Service Representative where you will play a pivotal role in delivering unparalleled customer service and driving sales growth. In this multifaceted position, you will engage with customers via phone, email, and chat channels, addressing inquiries, assisting with orders, and providing in-depth product information. We are seeking a candidate with a keen eye for sales opportunities, aiming to upsell products and services to enhance both customer satisfaction and revenue.

Key Responsibilities:

1. Provide outstanding customer service through phone, email, and chat channels, ensuring customer inquiries are promptly addressed.
2. Actively engage in upselling products and services to optimize sales opportunities and elevate customer satisfaction.
3. Maintain accurate and meticulous customer records, thoroughly documenting all interactions.
4. Professionally and promptly resolve customer complaints or issues, striving for the highest level of customer satisfaction.
5. Collaborate closely with team members to ensure consistent and superior customer service.
6. Efficiently manage and prioritize multiple tasks in a dynamic work environment.
7. Identify and implement improvements in the customer service process to enhance overall customer satisfaction.
8. Assist in the development of customer service policies and procedures.
9. Contribute to the training and onboarding of new customer service team members.
10. Coordinate with various departments to address complex customer inquiries or issues.
11. Participate in meetings to share insights and suggestions for enhancing customer service strategies.

Requirements and Qualifications:

1. Proven track record in customer service or a related field.
2. Exceptional phone etiquette and advanced communication skills, both written and verbal.
3. Strong aptitude for upselling and effectively promoting products, driving sales growth.
4. Proficiency in time management and demonstrated ability to prioritize tasks efficiently in a dynamic work environment.
5. Bilingual proficiency in Spanish and English is required.
6. Knowledge of technical sales and familiarity with technology products, enhancing your ability to address customer inquiries effectively.
7. Detail-oriented with the ability to maintain meticulous customer records.
8. Solutions-oriented mindset, enabling prompt and professional resolution of customer complaints or issues.
9. Collaborative team player, working closely with team members to ensure consistent and superior customer service.
10. Adaptability to identify and implement improvements in the customer service process, contributing to overall customer satisfaction.
11. Active participation in the development of customer service policies and procedures.
12. Willingness to contribute to the training and onboarding of new team members.
13. Coordination with various departments to address complex customer inquiries or issues.
14. Proficient use of customer service software and familiarity with relevant tools used in the industry.

Education:

High school diploma or equivalent.

Schedule:

Part-Time positions available:

1. Shift 1: 8:00 AM - 1:00 PM
2. Shift 2: 1:00 PM - 5:00 PM

Compensation and Benefits:

Hourly rate: $15.00/hr
5 days PTO
Employee Discounts Available
401K matching

Work Location: Onsite (Doral, FL)

Why work for Dukanee:

At Dukanee, we offer more than just a job; we provide an opportunity to be part of a dynamic and innovative team dedicated to the distribution of professional beauty supplies. As an employer, we strive to create a workplace that fosters creativity, collaboration, and personal growth. Here are a few reasons why you would love to work with us:

1. Innovative Environment: Join a company that values innovation and encourages employees to think outside the box.
2. Career Development: We believe in investing in our employees' growth.
3. Company Culture: Our company culture is built on mutual respect, diversity, and a shared commitment to excellence.
4. Impactful Work: Join Dukanee and immerse yourself in impactful work that truly matters.

Join us at Dukanee and become part of a team where your skills are valued, your ideas are heard, and your career is nurtured. We look forward to welcoming talented individuals who are ready to embark on a rewarding journey with us.