Retail Customer Service Associate

FedEx Office and Print Services; Bellevue (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Tuition assistance

Paid time off

Paid sick time

Vacation accrual

Job summary

FedEx Office and Print Services is seeking a Store Consultant to consistently deliver a positive customer experience, advising on print, signs & graphics, and shipping services. The role involves taking orders, providing pricing, coordinating store activities, managing the production queue, and ensuring tasks are completed by priority.

The position requires knowledge of store processes and equipment to support a seamless customer journey.

Qualifications

• Experience delivering excellent customer service in a retail or service setting.
• Ability to explain products and pricing clearly and answer questions.
• Strong teamwork and ability to manage multiple store tasks.

Responsibilities

• Take orders, provide pricing and product information, and recommend FedEx Office products and services.
• Coordinate store activities, manage production queue and output, and handle tasks based on priority.
• Maintain equipment, stock materials, and assist with shipping, signs & graphics, and print services.

Skills

Customer service

Communication

Product knowledge

Job description

POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Benefits Information

FedEx Office benefits are based on position, average hours, length of service, and plan/program requirements. Below is a general description of benefits eligibility and timing for U.S. regular.

* Full-time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire.

* Part-time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week, are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA).

* 401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service.

* Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement.

* Our generous paid time off program includes holiday pay, bereavement time, and accrual programs for paid vacation and sick time. The amount of paid time off depends on job classification and length of employment.

* Employees accrue paid sick time at a rate of one hour for every 30 hours worked, up to 72 hours, unless a higher amount is otherwise required by law.

* Vacation accrues based on position, hours worked, and years of service unless otherwise required by law. For part-time employees, start accruing after 1 year of