Retail Customer Service and Returns Associate

IKEA USA; Orlando (FL); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Generous paid time off

Co-worker discount

Pet insurance program

Safety shoe reimbursement

24/7 telehealth visits

Meal deal and referral bonus

Job summary

IKEA USA in Orlando, FL is seeking a part-time sales/customer service associate to ensure accurate transactions and customer satisfaction. You will respond to customer needs, resolve issues, and guide guests through a smooth shopping experience.

Join a team focused on loyalty, empathy, and reliable service, with opportunities to upsell services during handover and assist with returns while maintaining data quality.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and requests a manager when needed.
• Builds loyalty by providing a positive journey during the IKEA shopping experience.
• Builds emotional connections through meaningful, empathetic interactions with customers.
• Provides a simple handout experience during Full Serve Hand Out and suggests services when appropriate.
• Facilitates returns and exchanges, collecting data for follow-up when scheduled in returns.

Skills

Customer service experience

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Together as a Team

You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that's pretty cool!

Qualifications

• 1 year sales or customer service experience preferred.

JOB TYPE: Permanent - Part-time

BENEFITS ELIGIBLE? No

HOURS - HL1 (12-20 hrs/wk) Open availability required Monday-Sunday

SHIFT: Retail Environment, must be able to work nights & weekends.

The hourly pay range for this role is $17.58 - $24.83.

At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday, and sick time
• WiselyPay - get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role.

The anticipated posting closing date is on or around 9/7/26