Retail Customer Service and Returns Associate

Inter IKEA Systems B.V.; Portland (OR); On-site; USD 26,000 - 36,000; Part time

Benefits offered by this job

Generous paid time off

Holiday and sick time

WiselyPay – early access to earned wаg

Paid parental leave

Retirement and bonus plans

Employee discount

Education assistance

Safety shoe reimbursement

Dental and vision plans

24/7 telehealth

Meal deal

Pet insurance

Job summary

IKEA is hiring a Retail Customer Service and Returns Associate in a part-time, permanent role. The position requires 20–34 hours per week, including nights and weekends, in a retail environment.

Hourly pay ranges from $18.67 to $26.37, with benefits such as PTO, holidays, sick time, WiselyPay, parental leave, tuition discounts, retirement plans, and more. A background check and drug test are required, with posting anticipated to close around 9/4/26.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Job description

Retail Customer Service and Returns Associate

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Together as a team

You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that's pretty cool!

Job Details

• JOB TYPE: Permanent, Part-time (20-34 hours per week)
• BENEFITS ELIGIBLE? Yes
• HOURS - HL2 (20 -34 hrs/wk) Open availability required Monday-Sunday.
• SHIFT: Retail Environment, must be able to work nights & weekends.
• The hourly pay range for this role is $18.67 - $26.37
• Generous paid time off, holiday, and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rxplans (must work min. 20 hrs/wk)
• A fun and inclusive work environment
• The starting rate/ salary for this position ranges from 18.67 USD to 26.37 USD and will be based on relevant work experience.

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

The anticipated posting closing date is on or around 9/4/26.