Retail Customer Service

The Sherwin-Williams Company; Lebanon (OH); On-site; USD 22,000 - 25,000; Part time

Job summary

The Sherwin-Williams Company is hiring part-time Customer Service Specialists to support our Cincinnati, Lebanon, Mason, and surrounding area stores in Ohio. You will help customers, identify needs, and recommend solutions while ensuring orders are accurate and products meet quality standards.

Responsibilities include in-store and phone assistance, tinting/mixing products, stocking displays, and assisting with deliveries as needed.

Qualifications

• Minimum 18 years of age or older.
• Authorized to work in the United States without sponsorship.
• Valid, unrestricted Driver's License.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends.

Responsibilities

• Deliver excellent sales service and meet monthly, quarterly, and yearly sales goals.
• Assist customers in person and over the phone by determining needs and recommending products.
• Maintain accurate records and stock levels; pull products from floor or warehouse.
• Tint and mix products to customer specifications.
• Load/unload delivery trucks and assist in deliveries as needed.

Skills

Customer service

Sales

Retail experience

Multilingual

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Part-Time working out of multiple locations $16.83/HR

Store #1311, located at: 1058 Reading Rd. Cincinnati, OH 45040

Store #1019, located at: 916 Columbus Ave. Lebanon, OH 45036

Store #3432, located at: 2176 Kings Mill Rd. Mason, OH 45040

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

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