Retail Customer Sales Specialist

Spectrum; Framingham (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

A telecommunications company in Framingham seeks a Retail Sales Specialist to promote and sell products. The role involves enhancing the customer experience, maintaining product knowledge, and building positive customer relationships. Ideal candidates have a high school diploma and proficiency in cash handling. This position requires effective communication, a self-motivated attitude, and a strong commitment to sales goals. Flexible scheduling and physical demands apply.

Benefits

Comprehensive pay and benefits package

Equal Opportunity Employer

Qualifications

• Ability to read, write, speak, and understand English.
• Strong performance in a fast-paced team environment.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Promote and sell products to existing and new customers.
• Enhance the customer experience while meeting sales goals.
• Maintain knowledge of products and promotions.

Skills

Proficiency in cash handling

High comfort level with personal technology

Effective communication

Self-motivated and competitive spirit

Problem-solving skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you\'ll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum\'s dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Here, our employees don’t just have jobs, they\'re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Grow Your Career Here: Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.