Retail Customer Experience Specialist

Dollar Tree, Inc.; Thurmont (MD); On-site; USD 17,000 - 19,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree is seeking a Customer Service Associate to join our Thurmont, MD location to deliver a great shopping experience. You will assist customers, process sales at the register, and help keep the store stocked and clean.

The role requires strong customer service, organizational, and communication skills, with physical ability to lift 30–50 lbs and stand/walk for extended periods. Part-time position with potential for growth within the store family.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*

Skills

Customer service

Relationship management

Organizational skills

Communication skills

Problem solving

Decision making

Education

High school diploma

Job description

Dollar Tree is seeking a Customer Service Associate to join our Thurmont, MD location to deliver a great shopping experience. You will assist customers, process sales at the register, and help keep the store stocked and clean.

The role requires strong customer service, organizational, and communication skills, with physical ability to lift 30–50 lbs and stand/walk for extended periods. Part-time position with potential for growth within the store family.