Retail Customer Experience Specialist

Jobtailor; Hawley (Wayne County); On-site; USD 21,000 - 30,000; Full time

Job summary

Jobtailor in Pennsylvania is seeking a customer service professional to support Blue Ridge customers with billing, troubleshooting, retention and sales interactions. You will resolve account inquiries in a single interaction and promote self-service options.

You will educate customers about product features, recommend upgrades, process payments, and act as a product consultant to meet needs. Occasional travel to Lehighton Call Center may be required.

Qualifications

• Residency in Pennsylvania required.
• High School Diploma or GED obtained.
• Valid PA Driver's License with clean driving record.
• Previous customer service or sales experience is a plus.
• Proficient in Microsoft Office and Outlook.
• Strong written and oral communication skills.
• Willingness to work as part of a team.
• Bilingual Spanish a plus.

Responsibilities

• Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions.
• Troubleshoot and resolve technical problems and account inquiries in a single customer interaction.
• Communicate information and directions to customers in an organized and concise manner.
• Educate customers about product and service features and benefits.
• Promote self-service options to improve customer experience.
• Recommend products and solutions through upgrades, self-installs, and equipment swaps.
• Track and process payments, provide receipts, and complete deposits.
• Act as a product consultant and make recommendations based on customer needs.

Skills

Customer service

Sales experience

Strong computer skills

Excellent communication

Bilingual Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

• Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions
• Troubleshoot and resolve technical problems and account inquiries in a single customer interaction
• Communicate information and directions to customers in an organized and concise manner
• Educate customers about product and service features and benefits
• Promote self-service options to improve customer experience
• Recommend products and solutions through upgrades, self-installs, and equipment swaps
• Track and process payments, provide receipts, and complete cash and check deposits
• Act as a product consultant and make recommendations based on customer needs and interests
• Identify buying signals, ask for the sale, and reinforce value to existing customers
• Explain account information with a focus on first-interaction resolution
• Resolve customer complaints and concerns through active listening, empathy, professionalism, and problem-solving
• Provide customers with equipment boxes weighing up to 30 pounds
• Inspect the store’s physical appearance to ensure it is clean and well-stocked
• Work as a brand ambassador over the phone and at the retail counter
• Perform other duties as assigned

Requirements

• Established residency in Pennsylvania
• High School Diploma or G.E.D
• Valid PA Driver's License and good driving record
• Previous Customer Service and/or Sales Experience a plus
• Strong Computer Skills, including Microsoft Office Programs and Outlook
• Excellent Communications Skills – Oral and Written
• Willingness to work as part of a team
• Bilingual Spanish a plus
• Ability to build positive rapport quickly with customers
• Ability to multitask in a fast-paced environment while adapting to changes
• Ability to perform duties while adhering to company policies and procedures
• Ability to create solutions and implement changes which display innovation
• Ability to lift and carry up to 30lbs
• Ability to regularly work in your local BRC office as scheduled
• Ability to travel to the Lehighton Call Center for training / as needed
• Must have a high-speed data connection with a minimum of 400 Mbps download
• Must have a quiet, dedicated office space during training
• Dependability and ability to work overtime if needed
• Ability to work the Sunday-Thursday, 8AM-5PM shift

Core Competencies

Demonstrates strong customer service and sales skills, with the ability to troubleshoot technical issues and provide effective solutions. Proficient in communication, multitasking, and building rapport with customers while adhering to company policies.

Highest-signal resume keywords

• Customer Service Experience
• Sales Experience
• Strong Computer Skills
• Excellent Communication Skills
• Bilingual Spanish

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• Payment Processing
• Product Recommendations
• Account Management
• Self-Service Promotion

Soft Skills

• Active Listening
• Empathy
• Problem-Solving
• Dependability
• Team Collaboration

Certifications & Qualifications

• High School Diploma or G.E.D
• Valid PA Driver's License

Industry Keywords

• Customer Interaction
• Brand Ambassador
• Fast-Paced Environment
• First-Interaction Resolution
• Equipment Handling

Tools & Technologies

• Microsoft Office
• Outlook