Retail Customer Experience Pro — Flexible Schedule

Walgreens; Manteca (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a customer-focused team member in California to deliver a friendly checkout experience and assist customers across store departments. The role emphasizes greeting customers, proactive service, and efficient cash handling at the register.

Responsibilities include maintaining clean displays, processing transactions, assisting with web pickup orders and photo services, and upholding asset protection standards while complying with local laws.

Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

• Greet customers and assist with products and services.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.).
• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Skills

Cash register operation

Customer service

Merchandising

Stock rotation

Cash handling

POS system

Tools

POS system

Job description

Walgreens is seeking a customer-focused team member in California to deliver a friendly checkout experience and assist customers across store departments. The role emphasizes greeting customers, proactive service, and efficient cash handling at the register.

Responsibilities include maintaining clean displays, processing transactions, assisting with web pickup orders and photo services, and upholding asset protection standards while complying with local laws.