Retail Customer Experience Pro - Flexible Hours

Walgreens Co.; Kitty Hawk (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Walgreens Co. in Kitty Hawk, NC seeks a customer-focused associate to deliver a distinctive shopping experience. The role involves greeting customers, assisting with products, and processing purchases at the register with courtesy and efficiency.

In this position you will support store operations, maintain neat displays, handle returns, and participate in asset protection. Prior retail experience is preferred, flexible scheduling required, including evenings and weekends.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Implements company asset protection procedures to identify and minimize profit loss.
• Provides customers with courteous, friendly, fast, and efficient service.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Skills

Courteous customer service

Communication skills

Fluent English

Job description

Walgreens Co. in Kitty Hawk, NC seeks a customer-focused associate to deliver a distinctive shopping experience. The role involves greeting customers, assisting with products, and processing purchases at the register with courtesy and efficiency.

In this position you will support store operations, maintain neat displays, handle returns, and participate in asset protection. Prior retail experience is preferred, flexible scheduling required, including evenings and weekends.