Retail Customer Experience Pro

Walgreens; Calhoun (GA); On-site; USD 21,000 - 26,000; Full time

Job summary

Walgreens in the United States is hiring for a Customer Service Associate to deliver a distinctive customer experience, handle checkout, and help with merchandising and stock management. You will greet customers, assist with product selection, and resolve issues to ensure satisfaction.

The role requires flexibility for evenings and weekends, with prior retail experience preferred. Salary ranges typically reflect hourly pay in a fast-paced retail environment.

Qualifications

• Must be fluent in reading, writing, and speaking English (Except in Puerto Rico).
• Willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Responsibilities

• Provide courteous, friendly, fast, and efficient service at checkout.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Job description

Walgreens in the United States is hiring for a Customer Service Associate to deliver a distinctive customer experience, handle checkout, and help with merchandising and stock management. You will greet customers, assist with product selection, and resolve issues to ensure satisfaction.

The role requires flexibility for evenings and weekends, with prior retail experience preferred. Salary ranges typically reflect hourly pay in a fast-paced retail environment.