Retail Customer Experience Manager PT

Michaels Stores; Oak Park Heights (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading retail company seeks a Store Manager to enhance customer experience through effective front-end operations. You will lead a team, manage store standards, and ensure compliance with company policies. Join a creative environment with a focus on team wellbeing and customer satisfaction.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Preferred retail management experience.

Responsibilities

• Assist Store Manager in leading store operations.
• Train and coach customer experience team.
• Manage cash reconciliation and inventory processes.

Skills

Customer Service

Retail Management

Team Leadership

Job description

Store - MSP-OAK PARK HEIGHTS, MN

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support talent development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking processes to ensure standards are met within budget
14. Manage and execute shrink and safety programs
15. Cross train in Custom Framing selling and production
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing the workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements

Work Environment

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If assistance is needed to perform essential functions, contact your supervisor for accommodations

• Work in a public retail store environment, climate-controlled areas, some outdoor work, and a frame shop with glass cutter and heat press; work hours include nights, weekends, and early mornings

Applicants in the U.S. must satisfy legal requirements

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative.

We prioritize team wellbeing with benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For info, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support inclusion and provide reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.