Retail Customer Experience Manager FT

Michaels Stores; Oak Park Heights (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate retail manager to enhance customer experiences and lead a dynamic team. This role involves overseeing front-end operations, managing store compliance, and executing engaging in-store events. The ideal candidate will possess strong leadership skills and a commitment to customer satisfaction. Join a company that values its employees and offers a range of benefits, including health insurance and tuition assistance. If you thrive in a fast-paced retail environment and are eager to make a positive impact, this opportunity is for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management is preferred.
• Ability to lead and develop a customer experience team.
• Strong understanding of retail operations and compliance.

Responsibilities

• Manage front-end operations and ensure compliance with SOPs.
• Lead the execution of in-store events and omnichannel processes.
• Train and coach team members to achieve performance goals.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Cash Handling

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Store - MSP-OAK PARK HEIGHTS, MN

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with the onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; and serve as a role model for others
12. Acknowledge customers, help locate the product and provide solutions
13. Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
14. Manage and execute the shrink and safety programs
15. Cross train in Custom Framing selling and production
16. In stores without a Framing Manager, responsibilities include leading the delivery of high-quality custom framing solutions to customers on time by planning and managing the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Experience: Retail management experience preferred

Physical Requirements and Work Environment:

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Work hours include nights, weekends, and early mornings
• Some outdoor work and work in non-climate-controlled stock rooms
• Work in a retail store setting caring for customers; climate-controlled areas; some areas may not be climate-controlled; includes handling glass and heat press in the Frame shop

Legal and Benefits Information:

Applicants must meet legal requirements. Michaels offers benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Equal Opportunity Statement: Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.

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