Retail Customer Experience Manager

val's services; Coralville (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

val's services is seeking an Experience Manager to lead daily retail operations, coach Beauty Advisors, and deliver an exceptional guest experience while driving business results. The role focuses on creating an on-brand, welcoming store environment and leveraging data to optimize performance.

Responsibilities include mentoring teams, overseeing store execution, driving merchandising standards, and supporting growth initiatives and community events in a collaborative, inclusive culture.

Qualifications

• Experience leading in a retail environment focused on guest experience and results.
• Strong ability to analyze sales and service metrics.
• Ability to mentor teams and elevate service quality.

Responsibilities

• Coach and inspire Beauty Advisors and partners to provide personalized product recommendations, demos, and elevated service across cosmetics, skincare, haircare, and salon services.
• Deliver operational excellence by overseeing store execution and maintaining an on-brand, welcoming environment.
• Analyze sales and service metrics to identify opportunities and drive performance.
• Optimize merchandising and store appearance to enhance guest engagement and product discovery.
• Support innovation on the sales floor and contribute to growth initiatives and community events.
• Develop team talent while promoting inclusion, safety, and a positive culture.

Skills

Retail leadership

Guest experience focus

Analytical skills

Mentoring / coaching

Merchandising knowledge

Safety and inclusion

Job description

Experience Manager leads daily retail operations to deliver an exceptional guest experience and strong business results.

Key Responsibilities

• Coach and inspire Beauty Advisors and partners to provide personalized product recommendations, demos, and elevated service across cosmetics, skincare, haircare, and salon services.
• Deliver operational excellence by overseeing store execution and maintaining an on-brand, welcoming environment.
• Analyze sales and service metrics to identify opportunities and drive performance.
• Optimize merchandising and store appearance to enhance guest engagement and product discovery.
• Support innovation on the sales floor and contribute to growth initiatives and community events.
• Develop team talent while promoting inclusion, safety, and a positive culture.

Qualifications & Skills

• Proven leadership in a retail environment with a focus on guest experience and results.
• Strong analytical skills to interpret sales/service metrics and improve performance.
• Ability to mentor teams and elevate service quality through coaching.
• Knowledge of merchandising standards and experience-driven floor execution.
• Commitment to safety, inclusivity, and brand-aligned operations.