Retail Customer Experience Lead

Kroger Co.; Hillsboro (OR); On-site; USD 21,000 - 25,000; Full time

Job summary

Kroger Co. in Hillsboro, OR is hiring for a customer service-focused role. You will help customers, answer questions about products, and ensure a safe, clean store environment while supporting department operations.

Responsibilities include cashier duties, merchandise presentation, following safety rules, and communicating promotions. Candidates should have strong communication, basic math skills, and the ability to stay calm under pressure. 18+ required.

Qualifications

• Excellent communication with customers.
• Basic math skills: counting, addition and subtraction.
• Able to handle stressful situations and meet physical demands.
• Must be 18 years old or older.

Responsibilities

• Adhere to all health, local, state and federal codes.
• Create a welcoming environment and answer questions about products.
• Gain knowledge of products and respond to questions and make suggestions.
• Understand the store layout and locate products.
• Inform associates about current and upcoming promotions in-store.
• Stay current with present, future, seasonal and special ads.
• Maintain awareness of inventory and note discrepancies.
• Observe scheduled shift operating hours.
• Demonstrate creative merchandising.
• Condition all products according to company policy.
• Understand cashier functions.
• Follow merchandising, customer service, labor control, expense and safety rules.
• Reinforce safety programs by complying with procedures and reporting unsafe conditions.
• Inspect equipment and notify management of repairs needed.
• Notify management of accidents.
• Report safety risks or illegal activity.
• Perform essential functions with or without accommodation.

Skills

Effective communication

Basic math skills

Stress management

18+

Job description

Kroger Co. in Hillsboro, OR is hiring for a customer service-focused role. You will help customers, answer questions about products, and ensure a safe, clean store environment while supporting department operations.

Responsibilities include cashier duties, merchandise presentation, following safety rules, and communicating promotions. Candidates should have strong communication, basic math skills, and the ability to stay calm under pressure. 18+ required.