Retail Customer Experience Coordinator Full Time with benefits

The TJX Companies, Inc.; Traverse City (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Match

Medical/dental/vision

Job summary

The TJX Companies, Inc. in Traverse City, MI is seeking a Front-of-Store Leader to promote excellent customer service and oversee a team of associates.

You will model outstanding customer service, train staff, and manage POS coverage while ensuring store standards and programs are executed effectively. Ideal candidates have 1 year of retail experience with at least 6 months in a leadership role, strong merchandising knowledge, and excellent communication skills.

Qualifications

• 1 year of retail experience and at least 6 months in a leadership role.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking and prioritizing tasks.
• Strong communication and organizational skills with attention to detail.
• Able to train others and lead by example.

Responsibilities

• Promotes an excellent customer experience and oversees a team of associates at the front of the store.
• Assigns registers, coordinates POS coverage, and manages break schedules.
• Trains and mentors associates on front-end principles and customer service.
• Addresses customer concerns promptly and maintains store plan execution.
• Ensures compliance with labor laws, policies, and procedures.

Skills

Merchandising techniques

Multi-tasking

Communication

Training others

Leadership experience

Job description

Job Description

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Equal Opportunity / Diversity Statement

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.

Location

3301 N US 31 South
USA TJ Maxx Store 0077 Traverse City MI

Pay

This position has a starting pay range of USD $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.