Customer Service Coordinator

The TJX Companies, Inc.; Fremont (CA); Presencial; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

401(k) match

Medical/Dental/Vision

Descripción de la vacante

The TJX Companies, Inc. in Fremont, CA, seeks a capable front-of-store leader to promote an excellent customer experience and oversee a team of Associates. You will train staff, coordinate POS coverage, and maintain a welcoming store environment across shifts.

You will mentor Associates, promote loyalty programs, and ensure safety and policy compliance while delivering friendly, efficient service to shoppers. This role requires flexibility for nights and weekends.

Formación

• Flexible schedule including nights, weekends, and holidays
• 1 year retail experience and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail

Responsabilidades

• Promotes an excellent customer experience and oversees a team of Associates at front of store
• Leads by example by engaging with customers and maintaining a clean, organized store
• Trains and coaches Associates on front-end principles and loyalty programs
• Manages register assignment, POS coverage, and breaks for Associates
• Addresses customer concerns promptly and ensures a positive experience
• Ensures adherence to labor laws, policies, and procedures
• Supports store shrink reduction goals and safety initiatives

Conocimientos

Merchandising knowledge

Multi-tasking

Communication skills

Organizational skills

Team leadership

Training others

Descripción del empleo

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

• Responsible for promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role models outstanding customer service.
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accept recognition and constructive feedback
• Provides and accept recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Available to work flexible schedule, including nights, weekends and holidays
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include:

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law.

TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

43519 Boscell Rd

Location:

USA TJ Maxx Store 0404 Fremont CA

This position has a starting pay range of USD $19.05 to $19.55 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.