Retail Customer Experience Associate I

Dollar Tree Stores INC; Annapolis (MD); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee Assistance Program

Retirement plans

Educational assistance

Job summary

Dollar Tree Stores INC in Annapolis, MD is looking for a friendly Customer Service Associate to help customers, process transactions, and keep the store well stocked. You will greet shoppers, answer questions, and ensure a safe, clean shopping environment.

The role requires a high school diploma (or equivalent) and prior retail service experience is preferred. It also calls for physical ability to lift 30–50 lbs and to stand and walk for long periods while delivering excellent service.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned.

Skills

Customer service

Relationship management

Organizational skills

Communication skills

Problem solving

Decision making

Education

High school diploma or equivalent

Job description

Dollar Tree Stores INC in Annapolis, MD is looking for a friendly Customer Service Associate to help customers, process transactions, and keep the store well stocked. You will greet shoppers, answer questions, and ensure a safe, clean shopping environment.

The role requires a high school diploma (or equivalent) and prior retail service experience is preferred. It also calls for physical ability to lift 30–50 lbs and to stand and walk for long periods while delivering excellent service.