Retail Customer Experience Associate

Smith's Food & Drug Centers; Saint George (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

Smith's Food & Drug Centers in Saint George, UT is seeking a team member to create an outstanding customer experience through exceptional service. You will assist the department manager in reaching sales and profit goals while maintaining a safe and clean environment that encourages customers to return.

This role emphasizes the Customer 1st strategy and living the core values of respect, honesty, integrity, diversity, inclusion and safety.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math; counting, addition, and subtraction.
• Retail experience.
• Second language: speaking, reading and/or writing.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about
• Inform customers of Drug GM and Home specials
• Recommend Drug GM and Home items to customers to ensure they get the products they want and need
• Review
• sell by
• dates and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Skills

Stress management

Effective communication

Basic math

Bilingual ability

Job description

Smith's Food & Drug Centers in Saint George, UT is seeking a team member to create an outstanding customer experience through exceptional service. You will assist the department manager in reaching sales and profit goals while maintaining a safe and clean environment that encourages customers to return.

This role emphasizes the Customer 1st strategy and living the core values of respect, honesty, integrity, diversity, inclusion and safety.