Retail Customer Experience Associate

Smith's Food & Drug Centers

Saint George (UT)

On-site

USD 17,000 - 22,000

Full time

20 hours ago
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Job summary

Smith's Food & Drug Centers in Saint George, UT is seeking a team member to create an outstanding customer experience through exceptional service. You will assist the department manager in reaching sales and profit goals while maintaining a safe and clean environment that encourages customers to return.

This role emphasizes the Customer 1st strategy and living the core values of respect, honesty, integrity, diversity, inclusion and safety.

Qualifications

  • Ability to handle stressful situations.
  • Effective communication skills.
  • Knowledge of basic math; counting, addition, and subtraction.
  • Retail experience.
  • Second language: speaking, reading and/or writing.
  • Promote trust and respect among associates.
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
  • Offer product samples to help customers discover new items or products they inquire about
  • Inform customers of Drug GM and Home specials
  • Recommend Drug GM and Home items to customers to ensure they get the products they want and need
  • Review
  • sell by
  • dates and take appropriate action
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Display a positive attitude
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Responsibilities

  • Create an outstanding customer experience through exceptional service.
  • Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
  • Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
  • Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Skills

Stress management
Effective communication
Basic math
Bilingual ability

Job description

Smith's Food & Drug Centers in Saint George, UT is seeking a team member to create an outstanding customer experience through exceptional service. You will assist the department manager in reaching sales and profit goals while maintaining a safe and clean environment that encourages customers to return.

This role emphasizes the Customer 1st strategy and living the core values of respect, honesty, integrity, diversity, inclusion and safety.

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