Retail Customer Acquisition Program Manager
American Residential Services
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Benefits offered by this job
Job summary
Qualifications
- At least 2 years of experience in a customer-facing sales leadership role, preferably in retail or home services.
- Strong interpersonal, organizational, and communication skills are essential.
- Ability to work evenings and weekends as needed.
- Experience with coaching, training, or managing teams is a plus.
- Comfortable spending time on the retail floor, engaging with store employees, and motivating sales associates.
Responsibilities
- Assist in recruitment, training, and scheduling of Retail Sales Associates.
- Monitor SSA performance to ensure goals are met.
- Provide ongoing coaching and support to SSAs.
- Coordinate weekly SSA meetings to provide updates, training, and motivation.
- Develop and implement lead contests and incentive programs to drive engagement and productivity.
- Spend 50-60% of time in the field, visiting retail locations, supporting SSAs, and maintaining relationships with retail store management.
- Assist in planning and executing store events and promotions, ensuring alignment with store management.
- Provide performance updates to the Retail Sales Program Manager and assist in adjusting strategies as needed.
- Ensure all company policies, procedures, and performance expectations are met.
Skills
Job description
Join to apply for the Retail Customer Acquisition Program Manager role at American Residential Services.
Company Name: ARS-Rescue Rooter. Overview: ARS Rescue Rooter of Columbia, SC, part of the largest provider of residential services in the U.S., has been serving customers with HVAC, Plumbing, and Electrical solutions for over 45 years. With more than 7,000 professionals nationwide, we take pride in delivering top-tier service and maintaining a strong retail presence.
- Low-Cost Health Insurance Plans starting at $5 per week
- Enhanced Dental Insurance options
- NEW Pet Insurance Plan – Protect all of your loved ones
- Free 24/7 Virtual Urgent Care
- NEW Legal Insurance Plan available
Base salary PLUS Monthly Performance Incentives.
The Retail Sales Program Coordinator will support the Retail Sales Program Manager in executing the lead generation strategy and managing the day-to-day activities of the Retail Sales Associates (SSAs) across multiple retail store locations. This role requires strong organizational skills, leadership abilities, and a proactive approach to coaching sales associates and driving performance.
- Assist in the recruitment, training, and scheduling of Retail Sales Associates (SSAs) to achieve lead generation goals.
- Monitor and track SSA performance to ensure daily and weekly goals are met.
- Provide ongoing coaching and support to SSAs in the field, helping them improve sales techniques and customer engagement.
- Coordinate weekly SSA meetings to provide updates, training, and motivation.
- Develop and implement lead contests and incentive programs to drive engagement and productivity.
- Spend 50-60% of time in the field, visiting retail locations, supporting SSAs, and maintaining relationships with retail store management.
- Assist in planning and executing store events and promotions, ensuring alignment with store management.
- Provide performance updates to the Retail Sales Program Manager and assist in adjusting strategies as needed.
- Ensure all company policies, procedures, and performance expectations are met.
- At least 2 years of experience in a customer-facing sales leadership role, preferably in retail, home services, or lead generation.
- Strong interpersonal, organizational, and communication skills.
- Ability to work evenings and weekends as needed to support the retail program.
- Experience with coaching, training, or managing teams is a plus.
- Comfortable spending time on the retail floor, engaging with store employees, and motivating sales associates.
- Growth opportunity within a fast-paced, high-performing sales environment.
- Supportive leadership team with hands‑on training and mentorship.
- A company culture that values teamwork, performance, and employee success.
If you’re passionate about sales, coaching, and helping a team succeed, apply today and become part of the ARS Rescue Rooter retail sales team!
* This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. Sign‑On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
Entry level
Full‑time
Project Management and Information Technology
Consumer Services
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