Retail Custom Framing Manager Full Time

The Michael's Companies; Austin (TX); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

The Michaels Companies, Inc. operates more than 1,300 Michaels stores and is a leading destination for creative projects.

The AUS-SUNSET VALLEY, TX store seeks a Store Leader to coach framers, drive custom framing sales, and enhance customer experiences in a fast-paced retail setting. You will lead a team, manage daily operations, and ensure high-quality framing solutions are delivered on time while upholding SOPs and safety standards.

Qualifications

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience and experience leading a sales team.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Develop and coach the team selling behaviors.
• Lead the delivery of high-quality custom framing solutions to customers on time.
• Achieve KPIs and manage the framing team to meet their KPI targets.
• Review sales and production workload and plan staffing and sales floor time.
• Manage inventory handling, shrink, and safety programs.
• Serve as Manager on Duty (MOD) and assist with interviewing and onboarding.
• Partner with MODs on framing expectations and shop operations.
• Ensure a safe, welcoming environment and uphold company values.

Skills

Basic computer skills

Retail management experience

Experience leading a sales team

Job description

Store - AUS-SUNSET VALLEY, TX

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes
• Other duties as assigned

Minimum Type of experience the job requires

Basic computer skills

Preferred Type of experience the job requires

Previous custom framing experience is preferred Retail management experience Experience leading a sales team

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment

If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, visit www.michaels.com. Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com.

• 401(k) with employer match
• an Employee Assistance Program
• medical, dental, and vision coverage
• telemedicine services
• flexible spending accounts
• commuter benefits
• tuition assistance
• adoption assistance
• various voluntary insurance options
• employee discounts
• access to partner discount programs

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, visit www.michaels.com. We put people first We do the right thing We’re always improving our craft We hold ourselves accountable We’re better together

Additional Benefits

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• generous employee discounts
• and much more

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Los Angeles County