Retail Cosmetics Sales Beauty Advisor, West Valley Mall - Flex

Macy's; California, Tracy (MO, CA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Cosmetic Sales colleague, where your passion for beauty and customer service will shine. In this dynamic role, you will engage with customers, providing expert advice and personalized consultations to enhance their beauty experience. You will be part of a vibrant team dedicated to creating memorable moments while driving sales and building lasting client relationships. With opportunities for growth and a supportive environment, this is your chance to thrive in the beauty industry. Embrace innovation and make a difference in the lives of customers every day!

Benefits

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Paid time off

401(k) match

Continuous learning opportunities

Volunteer opportunities

Paid holidays

Qualifications

• 1+ year of customer service or selling experience required.
• Passion for beauty and ability to build customer relationships.

Responsibilities

• Greet customers and provide expert guidance on beauty products.
• Build relationships and achieve sales goals through consultations.
• Maintain inventory organization and assist with sales events.

Skills

Product knowledge

Communication

Sales

Technology

Continuous learning

Makeup application

Subject Matter Expertise

Interpersonal Skills

Collaboration

Education

High School Diploma or equivalent

Tools

Point of Sale technology

Job description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales. Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. You are focused on building a client base and nurturing strong client relationships in order to meet sales goals. You embrace innovation by leveraging new selling ideas and are comfortable communicating with customers virtually and via phone. You will provide customer consultations, including applying make-up and products.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What You Will Do

• Greet customers in a friendly and helpful manner
• Use product knowledge to give expert guidance to each customer based on their wants, features, and choices
• Build a relationship with customers by introducing them to beauty products and finding out their hidden needs
• Show and teach the use of all beauty products by applying them on the customer
• Keep proper display, organization, storage and restocking of inventory
• Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program
• Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets
• Stay current with all training through Macy’s educational resources, including attending Vendor trainings and virtual trainings as requested
• Merchandise new arrivals, process damages, testers and select merchandise to return to vendors
• Use point of sale technology and applications to help in selling and fulfilling of customer orders
• Follow hygiene standards and asset protection control and compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

• Product knowledge: Good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices
• Communication: Comfortable communicating with customers virtually, via phone, and in person
• Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
• Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders
• Continuous learning: Self-driven to keep up with Macy’s beauty product knowledge and beauty trends and stay current with all training through Macy’s educational resources
• Makeup application: Show and teach the use of all beauty products by applying them on the customer
• Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
• Collaboration: Partnership with the total Beauty team to drive sales and deliver the customer experience

Who You Are

• Possess a passion and a business-minded attitude to succeed in a performance-based setting
• Able to resolve customer problems in a constructive and forward-looking way
• Strong organizational skills and can manage multiple tasks at once in a fast-paced environment
• Able to work a flexible schedule including evenings & weekends
• Enthusiasm for the beauty industry and the skills to provide outstanding customer care
• Flexible and able to use sound judgment in ambiguous situations
• Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
• At least 1 year of customer service or selling experience required
• Previous cosmetic or fragrance sales experience a plus

Essential Physical Requirements You Will Perform

• This position requires lifting, constant moving, standing, and reaching with arms and hands.
  • Involves standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders
  • Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.