Retail Coordinator of Soft Goods The Polo Club of Boca Raton

Agmgolf; Boca Raton (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage and maintain a high-quality inventory in their Pro Shop. This role involves overseeing retail merchandise, providing exceptional customer service, and ensuring smooth operations. The ideal candidate will have strong customer service and mathematical skills, along with a solid understanding of golf and inventory control. Join a dynamic team where your contributions will directly impact member satisfaction and the overall success of the Golf Center. If you're passionate about customer service and enjoy a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Must have excellent customer service and communication skills.
• Requires strong mathematical skills and golf knowledge.
• Ability to analyze data and prepare reports.

Responsibilities

• Manages inventory and maintains a high quality of merchandise.
• Supervises Pro Shop staff and ensures excellent customer service.
• Handles questions and complaints from members and staff.

Skills

Customer Service Skills

Mathematical Skills

Golf Knowledge

Inventory Control

Communication Skills

Multi-tasking

Education

Bachelor's Degree

1-2 Years Related Experience

Tools

Word Processing Software

Spreadsheet Software

Inventory Software

Point of Sale System

Chelsea Tee Time System

Job description

Summary:

Manages and maintains a high quality inventory while keeping it within budget. Establishes and maintains a yearly sales plan for retail merchandise, the sale of soft goods and tracks and performs inventory for all soft goods merchandise. Promotes new merchandise and provides customer service to the members.

Essential Duties and Responsibilities include the following;

• Maintains a high level of training for all Merchandisers and Pro Shop staff, regarding new lines, new fabrics or any major changes with soft goods.
• Manages Soft Goods Retail buying plan. Determines and recommends merchandise to be bought and places merchandise orders to ensure the stocking of attractive inventory.
• Analyzes and controls soft goods inventory.
  • Plans and directs the inventory assignments.
  • Verifies inventory counts and maintains records of soft goods merchandise from staff members’ daily inventory areas.
  • Reorders from daily counts as necessary.
  • Reviews records with Golf Shop Manager on a weekly basis.
• Performs a variety of duties such as answering phone calls, making, changing and canceling tee times, ringing through cart fees, guest fees and merchandise, folds clothing, straightens up the Golf Center and provides excellent customer service.
• Orders, tracks, checks in and displays merchandise. Places special orders for members and follows up on order details. Provides members with accurate arrival dates for their order.
• Handles questions and complaints from members and staff.
• Assists with special events as necessary.
• Opens & closes the Golf Center.
  • Supervisor and Key Holder who follows all appropriate procedures to ensure the efficient and effective operation of the shop.
  • Ensures that the Pro Shop is opened on time and that opening procedures have been followed the designated employees.
  • Ensures that the Pro Shop is closed properly following the proper procedures to ensure that the drawers balance according to purchases made and rounds of golf played.
• Evaluations of staff members.
  • Gives direct input to Shop Manager and Directors of Golf Operations on employees performance with daily inventories and any other observations on performance.
• Communicates with members, co-workers, management and the general public in a courteous and professional manner.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Exhibits and maintains a professional demeanor to reflect a positive image of The Polo Club.
• Performs other duties as assigned by the Golf Shop Manager.

Knowledge, Skills and Abilities:

• Must have excellent customer service skills.
• Must have strong phone skills.
• Requires mathematical skills.
• Requires golf knowledge golf tee times systems.
• Knowledge of inventory control.
• Ability to analyze data and prepare reports.
• Ability to verbally communicate well in English and in writing.
• Ability to understand and carry out verbal and written instructions in English.
• Ability to interact professionally and maintain effective working relationships with superiors, co-workers and members.
• Must be able to multi-task and work in a fast paced environment.

Supervisory Responsibilities:

Supervises employees in the Golf department with regards to inventory, merchandise knowledge and manages the Pro Shop in the absence of senior managers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems. Makes recommendations as to the hiring and firing of employees.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to communicate well in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Inventory software; Internet software, Order processing systems, Point of Sale system and Chelsea Tee Time system.

Certificates, Licenses, Registrations:

No requirements.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision and ability to adjust focus. Specific hearing abilities required by this job include wearing a surveillance earpiece head set connected to radio. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

To apply, please contact Alexandra Baratta at [e-mail]