Retail Consultant - Century City

Brobston Group; Los Angeles (CA); On-site; USD 57,859,000 - 66,125,000; Full time

Benefits offered by this job

Monthly Incentive Program

Access to Company Perks

Learning & Development Opportunities

Employee Resource Groups

Mental Health & Wellness Programs

Job summary

Aesop is seeking a Retail Consultant for our on-site Los Angeles stores. You will engage customers, demonstrate products, and guide them to relevant solutions to deliver an exceptional, inclusive experience that supports our commercial goals.

The role emphasizes empathy, teamwork, and strong communication, with a competitive hourly rate and a monthly incentive program based on sales. Local perks and development opportunities are also provided.

Qualifications

• Experience in a customer service role or environment.
• Effective selling skills and ability to drive commercial outcomes.
• Ability to introduce products through demonstrations.
• History of contributing to a team.
• Empathy to manage interpersonal relationships and foster inclusivity.
• Strong communication and problem-solving skills.
• Working knowledge of skincare and skincare industry advantageous.
• Knowledge of hair/body/fragrance/home categories advantageous.

Responsibilities

• Welcome customers and guide them to products.
• Demonstrate products to address customer needs.
• Deliver an exceptional, inclusive customer experience.
• Contribute to the store's commercial performance.
• Operate on-site as Retail Consultant.

Skills

Customer service

Sales skills

Product demonstrations

Team collaboration

Empathy

Communication

Problem solving

Skincare knowledge

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organization, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. We are committed to building a more sustainable and inclusive society.

Since 2023, Aesop has been part of the L'Oréal Groupe, founded in 1909 by Eugene Schueller and is home to 37 global brands including Kiehl’s, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; presenting wide-ranging opportunities for long-term career growth.

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What we are looking for

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• Ability to consistently introduce Aesop products to clients through hand demonstrations
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilize empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectivesStrong communication and problem-solving skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)

This position operates an on-site working pattern.

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

• Hourly rate $21.00
• Monthly Incentive Program - eligible for Monthly Incentive Program based on sales performance for the month
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups
• Access to Mental Health & Wellness Programs

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey.