Retail Construction Program Manager

The LEGO Group; Boston (MA); On-site; USD 108,000 - 162,000; Full time

Benefits offered by this job

Hybrid working model

Life and disability insurance

Colleague discount

Bonus scheme

Job summary

The LEGO Group in Boston is seeking an experienced Program and Account Manager to lead the LBR roadmap and project plan across the North American region. You will drive cross‑functional collaboration and ensure timely delivery of store openings and upgrades.

Responsibilities include stakeholder management, budget oversight, and process improvement. The role offers a hybrid work model, comprehensive benefits, and opportunities to shape premier retail experiences with global partners.

Qualifications

• Experience in the delivery of retail construction, retail project management or business development industry.
• Proven track record of being able to manage multiple projects/tasks at one time.
• Experience of working with and streamline to a fruition of a project.
• Highly effective negotiation skills.
• Track record of working with top level Stakeholders, including level of presentation skills and professional behavior.
• Reacts to project adjustments and alterations promptly and efficiently.

Responsibilities

• Act as Key stakeholder contact for Global Construction and Projects
• Active Participation in Global LEGO Retail cross function/synergy meetings
• Educate new and existing LEGO Retail team members in our global processes and enhancements
• Drive After Action Review annually yearly, analyzing and capturing of historical data and trends to promote competitive advantage in future years
• Oversee the coordination and process of Global incoming and outgoing information
• Actively support global teams in project planning and achieving milestones; providing support and global leadership as necessary.
• Drive and manage regular retail collaboration meetings and follow up
• Work closely with Finance departments on budget and approval tracking
• Support the future collaboration of projects and roll‑out with LBR across the North American Region
• Support the continued LBR Project upgrades and Refurb Lites
• Provide timely updates as to program status to key stakeholders, including Leadership team
• Drives alignment with the LBR Stakeholders and LEGO Retail Team
• Acts upon approvals for Business Cases and Briefing documents for new LBR projects
• Derives, implements and manages new project processes as required
• Drives alignment with the Global Construction and PM team to support and control effective store openings
• Drives alignment with the LBR Team and Global Implementation team to insure smooth project control and effective store openings
• Responsible for LBR fixture forecast tracking, ensuring all demands and ad‑hoc project requirements are met
• Responsible for continually evaluating the external relationship and processes as set currently; empowered to challenge details, in an effort to streamline, improve and gain insight.
• Support the North America LEGO Branded Retail Stores (LBR) growth by effectively and efficiently achieving the goal of delivering Global standards and Brand principles.
• Coordinate the efforts of the Global and Local Project teams, Local Construction Managers and third party external vendors.
• Account management, creating and delivering new project processes, quality / safety control and budgetary requirements.
• Strong internal and external stakeholder management and communication is expected
• Experience in the delivery of retail construction, retail project management or business development industry

Skills

Stakeholder management

Vendor coordination

Project management

Microsoft Office

Microsoft Project

CAD/PDF familiarity

Tools

CAD

PDF tools

Microsoft Project

Job description

Job Description

Job Description

At the LEGO Group, we are passionate about inspiring creativity and learning through play.

Join our team to help shape the future of LEGO Branded Retail by driving impactful construction projects, building global partnerships, and creating exceptional retail experiences. Bring your creativity, collaboration, and passion for making things happen!

Core Responsibilities:

15% Stakeholder and Internal Department Management and Collaboration

• Act as Key stakeholder contact for Global Construction and Projects


• Active Participation in Global LEGO Retail cross function/synergy meetings


• Educate new and existing LEGO Retail team members in our global processes and enhancements


• Drive After Action Review annually yearly, analyzing and capturing of historical data and trends to promote competitive advantage in future years


• Oversee the coordination and process of Global incoming and outgoing information


• Actively support global teams in project planning and achieving milestones; providing support and global leadership as necessary.


• Drive and manage regular retail collaboration meetings and follow up


• Work closely with Finance departments on budget and approval tracking

10% Vendor Management

• Oversee and support the coordination of LBR fixture forecasting

75% Program and Account Management of the LBR Roadmap and Project Plan

• Support the future collaboration of projects and roll‑out with LBR across the North American Region


• Support the continued LBR Project upgrades and Refurb Lites


• Provide timely updates as to program status to key stakeholders, including Leadership team


• Drives alignment with the LBR Stakeholders and LEGO Retail Team


• Acts upon approvals for Business Cases and Briefing documents for new LBR projects


• Derives, implements and manages new project processes as required


• Drives alignment with the Global Construction and PM team to support and control effective store openings


• Drives alignment with the LBR Team and Global Implementation team to insure smooth project control and effective store openings


• Responsible for LBR fixture forecast tracking, ensuring all demands and ad‑hoc project requirements are met


• Responsible for continually evaluating the external relationship and processes as set currently; empowered to challenge details, in an effort to streamline, improve and gain insight.

Play your part in our team succeeding!

• Support the North America LEGO Branded Retail Stores (LBR) growth by effectively and efficiently achieving the goal of delivering Global standards and Brand principles.


• Coordinate the efforts of the Global and Local Project teams, Local Construction Managers and third party external vendors.


• Account management, creating and delivering new project processes, quality / safety control and budgetary requirements.


• Strong internal and external stakeholder management and communication is expected

Do you have what it takes?

• Experience in the delivery of retail construction, retail project management or business development industry


• Proven track record of being able to manage multiple projects/tasks at one time.


• Experience of working with and streamleads to a fruition of a project


• Highly effective negotiation skills


• Track record of working with top level Stakeholders, including level of presentation skills and professional behavior


• Reacts to project adjustments and alterations promptly and efficiently.


• Excellent PC experience requiring Microsoft Office Windows, Excel, Word, and Microsoft Project; experience working with PDF and CAD files.


• A basic ability to understand drawings/blueprints, as-built drawings and shop drawings.


• Must be able to learn, understand and grasp concept design and execution of concept.


• Global experience or work for an international company preferred.

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Compensation

The salary for this position has a range of $107,885.00 - $161,827.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

What’s in it for you?

Here are some of what to expect:

FamilyCareLeave –We offer enhanced paid leave options for those important times.

Insurances –All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing– We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

ColleagueDiscount– We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus– We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace: Your workplace will be the office, store or factory specified in this advert.

Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

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Then make it real.

Join the LEGO® team today.