Retail Construction & Facilities Project Manager

Princess Polly; West Hollywood (CA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule

40% employee discount

Medical insurance (HMO & PPO)

Life insurance & disability coverage

401(k) with match

Job summary

Princess Polly is seeking a Retail Construction & Facilities Project Manager to lead construction initiatives and develop a scalable facilities program for a growing national store fleet. Reporting to the Director of Retail Construction, you will drive projects from kickoff to turnover, balancing brand standards, cost, and speed.

You’ll partner across Real Estate, Store Design, Finance, Retail Operations, and outside partners, with travel required to support multiple locations and ensure

Qualifications

• 5+ years of experience in retail construction, facilities management, or project management.
• Owner-side experience strongly preferred, with the ability to represent the client's perspective while balancing budget, schedule, quality, and brand standards.
• Proven experience delivering multiple retail construction projects simultaneously.
• Strong knowledge of commercial construction, building systems, preventative maintenance, contracts, budgeting, and project financial management.
• Experience developing multi-location vendor networks and managing service providers across multiple markets.
• Strong project management, organization, communication, negotiation, and problem-solving skills.
• Proficiency with Microsoft Office, Google Workspace, and project management software.
• Willingness and ability to travel regularly in support of construction projects and retail locations.
• Solutions-driven, highly organized, collaborative, and hands-on, with a strong sense of ownership and comfort building scalable processes in a fast-moving retail environment.

Responsibilities

• Lead retail construction projects from kickoff through store turnover, including new openings, remodels, relocations, refreshes, and capital improvements.
• Manage project schedules, budgets, scopes, risks, and dependencies to support on-time, on-budget delivery.
• Coordinate architects, engineers, general contractors, landlords, consultants, and vendors throughout design and construction.
• Partner with internal teams to maintain brand standards while balancing operational needs and cost efficiencies.
• Conduct site visits to monitor progress, workmanship, quality, safety, and compliance.
• Lead project closeout, including punch lists, turnover documentation, and transition to Store Operations.
• Identify and implement improvements to construction processes, documentation, and reporting.
• Develop and continuously improve a preventative maintenance program across an assigned portfolio of stores nationwide.
• Create scalable procedures for routine repair requests, preventative maintenance, vendor engagement, and urgent facility issues.
• Train store leaders on maintenance processes, vendor management, and escalation expectations.
• Respond to emergency facility issues, coordinating timely resolution to minimize disruption.
• Track recurring maintenance trends and implement proactive solutions to reduce long-term repair costs.
• Source, negotiate with, and manage local, regional, and national service vendors.
• Manage construction and maintenance budgets, purchase commitments, invoices, forecasts, and financial reporting.
• Monitor vendor performance, service levels, response times, quality, and cost, strengthening the vendor network as the store fleet grows.

Skills

Retail construction

Facilities management

Project management

Vendor management

Budgeting

Cost control

Tools

Microsoft Office

Google Workspace

PM software

Job description

Retail Construction & Facilities Project Manager

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.

We are growing our team and are seeking talented individuals like YOU to join the Polly team. Think you can help us in our journey of becoming the best online shopping destination like...ever? If you're a motivated team player that's obsessed with all-things fashion and pop culture, we'd love to hear from you.

About the role

Princess Polly is looking for a Retail Construction & Facilities Project Manager to help deliver new and evolving retail environments while keeping our stores safe, functional, and customer-ready. Reporting to the Director of Retail Construction, this role owns construction projects from kickoff through turnover and builds out a scalable facilities management program to support our growing retail fleet. You'll act as a key connector across Retail Development and the broader business, partnering with Real Estate, Store Design, Finance, Retail Operations, Visual Merchandising, store leaders, and outside project partners to balance brand standards, operational needs, quality, cost, and speed.

What you'll do

Retail Construction & Development

• Lead retail construction projects from kickoff through store turnover, including new openings, remodels, relocations, refreshes, and capital improvements.
• Manage project schedules, budgets, scopes, risks, and dependencies to support on-time, on-budget delivery.
• Coordinate architects, engineers, general contractors, landlords, consultants, and vendors throughout design and construction.
• Partner with internal teams to maintain brand standards while balancing operational needs and cost efficiencies.
• Conduct site visits to monitor progress, workmanship, quality, safety, and compliance.
• Lead project closeout, including punch lists, turnover documentation, and transition to Store Operations.
• Identify and implement improvements to construction processes, documentation, and reporting.

Facilities Program Development & Management

• Develop and continuously improve a preventative maintenance program across an assigned portfolio of stores nationwide.
• Create scalable procedures for routine repair requests, preventative maintenance, vendor engagement, and urgent facility issues.
• Train store leaders on maintenance processes, vendor management, and escalation expectations.
• Respond to emergency facility issues, coordinating timely resolution to minimize disruption.
• Track recurring maintenance trends and implement proactive solutions to reduce long-term repair costs.
• Source, negotiate with, and manage local, regional, and national service vendors.
• Manage construction and maintenance budgets, purchase commitments, invoices, forecasts, and financial reporting.
• Monitor vendor performance, service levels, response times, quality, and cost, strengthening the vendor network as the store fleet grows.

Qualifications

• 5+ years of experience in retail construction, facilities management, or project management.
• Owner-side experience strongly preferred, with the ability to represent the client's perspective while balancing budget, schedule, quality, and brand standards.
• Proven experience delivering multiple retail construction projects simultaneously.
• Strong knowledge of commercial construction, building systems, preventative maintenance, contracts, budgeting, and project financial management.
• Experience developing multi-location vendor networks and managing service providers across multiple markets.
• Strong project management, organization, communication, negotiation, and problem-solving skills.
• Proficiency with Microsoft Office, Google Workspace, and project management software.
• Willingness and ability to travel regularly in support of construction projects and retail locations.
• Solutions-driven, highly organized, collaborative, and hands-on, with a strong sense of ownership and comfort building scalable processes in a fast-moving retail environment.

Compensation Range

• $90K–$110K

We offer a package that can only be described as best in class within the retail space today!

• Flexible working arrangements (Hybrid schedule of 2 days per week in office)
• Amazing Employee Discount Program (40%)
• Company Sponsored Medical (HMO & PPO Options), Dental, & Vision Plans
• Company Paid Life, Short Term Disability, Long Term Disability, & Employee Assistance Plans
• 401(k) Program (100% Match Up to 5% of Pay)
• Individual & Team Based Leadership Development Programs
• Positive Company Culture that Celebrates both Personal & Company Milestones
• 15 Vacation Days + 10 Sick Days + 10 Holidays
• Strong commitment to Diversity, Inclusion & Belonging strategy including leader training emphasizing inclusion to make team members feel seen, heard, represented, and supported as well as employee opportunity to join the Diversity and Inclusion Committee.

Aside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make an impact on a fast growing, global business. You have the opportunity to pursue your passion and plan your own future as part of our team!

Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

What are you waiting for? Come experience something different and amazing in the online fashion space!

#PrincessPolly #PursueYourPassion #PrincessPollyCareers