RETAIL COMPUTER TECHNICIAN

Micro Center, Inc.; Cambridge (MA); On-site; USD 25,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Flexible schedules

Employee discount

Tuition reimbursement

Paid time off

401K with company match

Job summary

Micro Center, Inc. is seeking Retail Computer Technicians in Cambridge, MA to assist customers at the service counter and in-store repair shops. You will diagnose, repair, and advise on a range of computer devices and accessories while building customer relationships.

The role offers training paid at $18/hr with uncapped commissions potential after training, and a path to $18–$34/hr based on productivity. Flexibility to work shifts including weekends is required.

Qualifications

• High school diploma or equivalent with 1 year computer service repair or technical customer service experience preferred.
• CompTIA A+ or Apple ACMT/ACiT certifications, or ability to certify within 90 days.
• Excellent communication and interpersonal skills; ability to multi-task and adjust priorities.
• Able to lift up to 50 lbs and stand for extended periods.
• Shifts include mornings, nights, weekends and holidays.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers and related devices.
• Recommend service solutions including data backups, antivirus, extended warranties, and subscriptions.
• Identify, diagnose, and document hardware or software issues on desktops, laptops, phones, TVs and monitors.
• Assemble custom computers for BYO sales team.
• Maintain certifications and stay up to date on products and vendor certifications.
• Handle cash till, process transactions, and keep the service area organized and stocked.
• Provide repair status updates to customers via face-to-face, phone, text, or email.

Skills

Communication skills

Interpersonal skills

Multi-tasking

Education

High school diploma or equivalent

CompTIA A+ or Apple ACMT/ACiT certifications

Ability to obtain certification within 90 days

Job description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

You’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis
• $18/hr during training
• After training the pay is based on productivity with the average ranging between $18 to $34 per hour.

EDUCATION & EXPERIENCE:

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Flexible Schedules & Excellent Pay
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with company match

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.