Retail Community Specialist

hey! Marco; Bayamón (PR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Monthly bonus

Car allowance

Phone provided

Training & development

Job summary

hey! Marco is seeking a Community Specialist to represent a world-renowned technology brand in local retail stores.

You will lead engaging demonstrations, drive product awareness, and deliver exceptional customer service to help customers understand how technology enriches their lives. Requirements include 1-2 years in a customer-facing role, bilingual English/Spanish, and the ability to train staff and collaborate with retail partners.

Qualifications

• 1-2 years of experience in a customer-facing or retail role.
• Bilingual in English and Spanish.
• Strong passion for technology and eagerness to stay up-to-date on the latest innovations.
• Excellent communication and relationship-building skills.
• Proven ability to educate, inspire, and influence both customers and retail partners.
• Highly organized, self-motivated, and capable of working independently in a fast paced environment.
• High level of integrity, trust, and accountability.
• Experience in wireless retail sales or telecommunications is a plus.

Responsibilities

• Serve as a brand ambassador, fostering strong relationships with both customers and retail partners.
• Drive product awareness and sales by providing engaging demonstrations and expert product knowledge.
• Deliver exceptional customer service and help customers understand how the technology can enrich their lives.
• Collaborate with partner stores to maintain product displays, merchandising elements, and brand standards.
• Conduct in-store training sessions for retail staff to ensure they are well-versed in product features and benefits.
• Share timely feedback and insights from store visits with internal teams to enhance the customer journey.
• Proactively identify opportunities to increase product visibility and customer engagement.
• Ensure the proper care and maintenance of brand fixtures and product displays, escalating any issues for swift resolution.

Skills

Customer service

Brand ambassador

In-store demonstrations

Job description

Are you passionate about technology and connecting with people? We're looking for an energetic Community Specialist to represent a world-renowned technology brand in local retail stores. You'll bring the brand to life through engaging customer interactions, strong in-store execution, and community outreach, helping drive awareness and sales while delivering an outstanding brand experience.

Responsibilities for a Community Specialist include but are not limited to:

• Serve as a brand ambassador, fostering strong relationships with both customers and retail partners.
• Drive product awareness and sales by providing engaging demonstrations and expert product knowledge.
• Deliver exceptional customer service and help customers understand how the technology can enrich their lives.
• Collaborate with partner stores to maintain product displays, merchandising elements, and brand standards.
• Conduct in-store training sessions for retail staff to ensure they are well-versed in product features and benefits.
• Share timely feedback and insights from store visits with internal teams to enhance the customer journey.
• Proactively identify opportunities to increase product visibility and customer engagement.
• Ensure the proper care and maintenance of brand fixtures and product displays, escalating any issues for swift resolution.

Candidates for Community Specialist must meet the following requirements to be considered:

• 1-2 years of experience in a customer-facing or retail role.
• Bilingual in English and Spanish.
• Strong passion for technology and eagerness to stay up-to-date on the latest innovations.
• Excellent communication and relationship-building skills.
• Proven ability to educate, inspire, and influence both customers and retail partners.
• Highly organized, self-motivated, and capable of working independently in a fast paced environment.
• High level of integrity, trust, and accountability.
• Background in direct sales or solution-based selling is a plus.
• Experience in wireless retail sales or telecommunications.
• Independent and Reliable Transportation.

What’s in this Community Specialist position for you?

• Pay: $17/hour
• Monthly Bonus + Car Allowance
• Phone Provided with Service
• Comprehensive Training and development opportunities