Retail Commission Sales Associate, San Francisco Union Square - Flex

Macy's; San Francisco (CA); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) match

Paid time off

Paid holidays

Learning and leadership development

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Résumé du poste

Macy's is seeking a Selling Colleague to deliver outstanding customer service, meet hourly and loyalty goals, and demonstrate deep product knowledge. You will help maintain stock, fulfill orders, and participate in scheduling through availability, with the potential for extra shifts during peak times.

You will work in a dynamic, inclusive environment offering competitive pay, benefits, and ongoing development opportunities.

Qualifications

• Product knowledge to guide customers based on wants, features, and choices.
• Communication with customers virtually, by phone, and in person.
• Sales: build relationships, achieve goals, and participate in pre-selling and sales-boosting events.
• Technology: utilize point of sale technology to help in selling and fulfilling orders.
• Continuous learning: stay current with product knowledge and training resources.
• Interpersonal skills: work effectively with colleagues at all levels and across departments.
• Collaboration: partner with the total team to drive sales and customer experience.

Responsabilités

• Provide an exceptional customer experience by ensuring the customer is the priority.
• Assist customers in all aspects of total store fulfillment and support both digital and physical channels.
• Identify customer needs and suggest additional merchandise.
• Demonstrate knowledge of store products and services to drive sales and reduce returns.
• Be proficient in POS systems and loyalty programs.
• Assist customers using Macy's devices or their own for shopping and comparisons.
• Develop new business and expand client base through networking and suggestive selling.
• Maintain department recovery standards and assist with inventory and markdown processes.

Connaissances

Product knowledge

Communication

Sales

Technology

Continuous learning

Interpersonal skills

Collaboration

Outils

POS systems

Description du poste

*Be Part of an Amazing Story* Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

*Job Overview* As a Selling Colleague, you will be an integral part of bringing the magic of Macy's to life. Selling Colleagues provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. Selling Colleagues create a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom. The Selling Colleague is also responsible for fulfillment and performing other duties as necessary. Macy's uses a scheduling plan that allows our colleagues to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our colleagues, which they may pick up using the self-scheduling tool. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

*What We Can Offer You*

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

*What You Will Do*

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary
• Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection
• Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs
• Be proficient in POS systems including but not limited to Search and Send and My Client
• Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own
• Develop new business and expand client base through networking, suggestive selling and on the floor presence
• Maintain department recovery standards; including fitting room go backs to standard, if applicable
• Retrieve additional merchandise for customers as requested
• Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
• Assist in inventory and markdown process
• Adhere to Asset Protection and inventory control and compliance procedures
• Follows shortage programs and procedures
• Perform these and other functions in an efficient manner, as directed by the Supervisor
• Regular, dependable attendance and punctuality
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

*Skills You Will Need*

• Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices
• Communication: Comfortable communicating with customers virtually, via phone, and in person.
• Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
• Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Collaboration: Partnership with the total team to drive sales and deliver the customer experience.

*Who You Are*

• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Must be able to:
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• No Education or Experience Required

*Essential Physical Requirements You Will Perform*

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

*About Us*

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

In addition to hourly rate, may receive 3% - 8.5% on commission eligible net sales