Retail Sales Associate

Macy's; Braintree (MA); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Retail Selling Colleague to blend selling with genuine hospitality, creating standout shopping experiences. You’ll understand customer needs, offer personalized recommendations, and connect them with the right products and services on the sales floor or in the fitting room.

The role emphasizes warmth, product knowledge, and teamwork to achieve selling goals and drive customer loyalty. Full-time colleagues are typically scheduled for 30+ hours per week with weekend shifts;

Qualifications

• Excellent customer service and interpersonal skills to make shoppers feel welcome.
• Ability to understand customer needs and translate them into product recommendations.
• Strong communication, active listening, and relationship-building for selling goals.

Responsibilities

• Greet and engage customers in a warm, genuine way to build rapport.
• Recommend products by asking questions and understanding preferences.
• Offer options and solutions to complete the sale and close the purchase.
• Wrap up the shopping journey with a thank you and loyalty program info.
• Maintain product knowledge and assist with pricing, markdowns, and store standards.
• Ensure clean, organized department and fitting rooms for a positive shopping experience.

Skills

Customer service

Sales

Communication

Product knowledge

Teamwork

Tools

POS system

Job description

*Be part of an amazing story*

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

*Job Overview*

As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty - making each visit both meaningful and successful.

*This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.*

*How our Selling Colleagues spend their day...

* Our colleagues *begin each day energized and ready to make an impact.* They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they're fully informed and ready to engage, educate, and sell with confidence.

* On the floor, *they focus on the customer* - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.

* They always *Finish Strong* - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name.

* *We believe service starts with each other* - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.

* *And we know that excellence is a journey - we strive to improve every day*, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

*What We Can Offer You*

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

*Some additional benefits we offer include:*

• * Merchandise discounts
• * Performance-based incentives
• * Annual merit review
• * Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

*What You Will Do*

• * Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience.
• * Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
• * Offer options and solutions to customers to complete the sale.
• * Wrap‑Up the moment to close out the customer's shopping journey, celebrating their purchases and sharing in their excitement.
• * Master store products, services, loyalty programs, and Macy's sales systems and use knowledge to help customers find what they need and suggest additional items.
• * Maintain department recovery standards, including selling floor and fitting rooms.
• * Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.
• * Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

*Skills You Will Need*

• *Product Knowledge*: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
• *Communication*: Comfortable communicating with customers virtually, via phone, and in person.
• *Sales*: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
• *Technology*: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
• *Continuous Learning*: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.
• *Interpersonal Skills*: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• *Collaboration*: Partnership with the total team to drive sales and deliver the customer experience.

*Who you are*

• * Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• * Enjoy meeting people, learning about them, and sharing information.
• * Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
• * You can handle electronic devices with no problem.
• * Must be able:
• * Understand and communicate effectively with customers, co-workers, and supervisors
• * Read and understand employment policies and safety rules/procedures in English.
• * No Education or Experience Required.

*Essential Physical Requirements*

• * Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
• * Frequent use of computers and handheld electronic equipment.
• * Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• * This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
• * Lifting and moving items weighing up to 30 lbs.

*About Us*

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.