Retail Commission Sales Associate - Fine Jewelry, Riverside Galleria at Tyler - Part Time

Macy's; Riverside (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Fine Jewelry Sales colleague to deliver exceptional customer service in a vibrant retail environment. In this role, you'll engage with customers, providing personalized recommendations and leveraging your product knowledge to enhance their shopping experience. You'll play a vital part in achieving sales goals while fostering authentic connections with customers and colleagues alike. If you have a passion for jewelry and a knack for building relationships, this opportunity will allow you to shine while contributing to a storied legacy of service and excellence.

Qualifications

• 1-2 years of experience in retail or customer service is required.
• Strong interpersonal skills to engage with diverse customers.

Responsibilities

• Engage with customers to understand their needs and build sales.
• Assist customers in trying on watches and adjusting straps.
• Participate in sales-driving events and fulfill customer orders.

Skills

Customer Service

Interpersonal Skills

Sales Techniques

Product Knowledge

Flexibility

Education

1-2 years of related experience

Tools

Point of Sale Technology

Handheld Electronic Equipment

Job description

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Summary

As a Fine Jewelry Sales colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex and create shopping experiences that make every customer feel welcomed and comfortable. This includes meeting sales goals, promoting our loyalty and warranty programs, and building relationships with customers through our clientele program. In this role, you will continually demonstrate superior product knowledge to educate and assist your customer in selecting and purchasing items that meet their tastes, preferences and budget.

What you will do

• Engage with customers to understand their needs and demonstrate knowledge of products to build sales and minimize returns
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
• Support customers who are using devices to shop and compare
• Assist customers in trying on various watch models, adjusting straps or bands to achieve a comfortable fit
• Participate in ongoing product knowledge training through both technology and vendor partners
• Use point of sale technology and applications to assist in selling and fulfilling of customer orders
• Participate in pre-selling and sales-driving events, including trunk shows
• Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy online, Pickup in Stores (BOPS)
• Ensure proper processing, presentation, organization, storing and replenishment of stock
• Adhere to asset protection programs and procedures to ensure audit compliance
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Who you are

• Flexible availability, including days, evenings, weekends and holidays
• Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
• Resourceful and able to adapt quickly to changing priorities
• 1-2 years of related experience required

Essential Physical Requirements

• Maintaining a stationary position, walking and reaching with hands and arms
• Reaching, including above eye level, crouching, kneeling, stooping and color vision
• Frequent use of computers, handheld electronic equipment and cash registers
• Requires close vision, color vision and ability to adjust focus
• Lifting and moving items weighing up to 25 lbs.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.