Retail Cashier & Customer Service Associate

IKEA Gruppe; Jacksonville (FL); On-site; Confidential; Part time

Benefits offered by this job

Generous paid time off

WiselyPay – earned wages early

Paid parental leave

Co-worker discount

Dental and vision plans

Medical and Rx plans

Job summary

IKEA Gruppe in Jacksonville, FL is seeking a part-time Customer Relations team member to enhance the customer journey with a positive final touchpoint and assist with checkout in various store areas. The role emphasizes friendly, efficient service and upselling opportunities such as home delivery and IKEA Family.

The position is part-time (12-20 hours/week) with starting pay of 17.50 USD per hour. Benefits eligibility varies by role and hours worked, with a focus on customer satisfaction and

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
• Provides an efficient and accurate checkout experience in various areas of the store
• Offers additional products and services such as home delivery, credit card, and IKEA Family card
• Resolves customer concerns independently to meet their unique needs and expectations
• Provides friendly, safe, and efficient car loading and unloading services

Skills

Customer service

Sales experience

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
• Provides an efficient and accurate checkout experience in various areas of the store
• Offers additional products and services such as home delivery, credit card, and IKEA Family card
• Resolves customer concerns independently to meet their unique needs and expectations
• Provides friendly, safe, and efficient car loading and unloading services

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JOB TYPE: Permanent, Part-time

BENEFITS ELIGIBLE: No (Limited)

HOURS: 12-20 hours per week

The pay range for this role is $ 17.50/hr.

Benefits and perks

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

Qualifications

• 1 year sales or customer service experience preferred

The starting rate/ salary for this position is 17.5 USD