Retail Cashier & Customer Experience Specialist

Kroger; Glendale (AZ); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling program

Associate discounts

Tuition reimbursement

Career growth

Job summary

Kroger in Glendale, AZ is seeking a customer service-focused associate to create an outstanding shopping experience. You will help customers, answer questions about products, stock shelves, process transactions, and ensure a clean, safe store environment on-site.

This role emphasizes teamwork, adherence to policies, and participation in promotions. Prior cashier or self-checkout experience is a plus, and bilingual abilities are valued.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and on-going special programs and promotions with customers.
• Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and other service desk related procedures.
• Handle funds, coupons, tenders, and other forms of payment according to company policy.
• Stock and inventory department merchandise.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.

Skills

18 or older

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Job description

Kroger in Glendale, AZ is seeking a customer service-focused associate to create an outstanding shopping experience. You will help customers, answer questions about products, stock shelves, process transactions, and ensure a clean, safe store environment on-site.

This role emphasizes teamwork, adherence to policies, and participation in promotions. Prior cashier or self-checkout experience is a plus, and bilingual abilities are valued.