Retail Cashier and Customer Service (12-19hrs/wk)

IKEA USA; Philadelphia (Philadelphia County); On-site; Part time

Job summary

Join a leading company in the retail sector as a part-time team member in Customer Relations. You will play a vital role in ensuring customers have a positive shopping experience, handling checkout processes, and resolving concerns. Your contributions will help build long-lasting relationships with customers in a diverse and inclusive environment. This role offers flexible hours and a variety of benefits to support work-life balance.

Benefits

Generous paid time off

Paid parental leave

Co-worker discount

Education assistance

24/7 telehealth visits

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Ensure positive final touchpoint during the IKEA shopping experience.
• Provide efficient and accurate checkout experience.
• Resolve customer concerns independently.

Skills

Customer Service

Sales

Education

High School Diploma

Job description

Why we will love you

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

What you'll be doing day to day

• Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
• Provide an efficient and accurate checkout experience in various areas of the store
• Offer additional products and services such as home delivery, credit card, and IKEA Family card
• Resolve customer concerns independently to meet their unique needs and expectations
• Provide friendly, safe, and efficient car loading and unloading services

Together as a Team

At IKEA, it’s all about our customers. In Customer Relations, we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We are a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers. We set up services, gather feedback, and make things right! Our approach is to connect with people by listening to their personal needs and creating genuine interactions. We are passionate about people!

Qualifications

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

Apply now!

Job Type – Permanent, Part-Time
Benefits eligible? Limited
Hours – 12-19 hours/week
Shift: Retail environment; must be able to work nights & weekends
The hourly pay rate for this position is $17.15.
At IKEA, taking care of our co-workers and their dependents is a top priority. We offer a full menu of benefits and perks to help everyone maintain work-life balance, be well, and plan for their future, including:
- Generous paid time off, holiday, and sick leave
- WiselyPay – earn wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment

Thank you for your interest in applying for this role. Please note that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.