Retail Cashier and Customer Service (12-19hrs/wk)

IKEA USA; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the retail sector seeks a part-time Customer Relations Associate to enhance customer experiences and drive loyalty at the checkout. This role not only focuses on efficient service but also aims at building meaningful connections, making it essential for customers' satisfaction and brand loyalty. The position offers flexible hours and a comprehensive benefits package to support work-life balance.

Benefits

Paid time off

Holiday and sick leave

Tuition discounts

Retirement plans

Co-worker discounts

Pet insurance

Telehealth services

Dental and vision plans

Medical and Rx plans

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Ensure positive final touchpoint during the shopping experience.
• Provide efficient checkout experience across store areas.
• Resolve customer concerns and manage needs.

Skills

Customer service

Sales

Education

High School Diploma or equivalent

Job description

Why we will love you

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

What you'll be doing day to day

• Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
• Provide an efficient and accurate checkout experience in various areas of the store
• Offer additional products and services such as home delivery, credit card, and IKEA Family card
• Resolve customer concerns independently to meet their unique needs and expectations
• Provide friendly, safe, and efficient car loading and unloading services

Together as a Team

At IKEA, it’s all about our customers. In Customer Relations, we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers. We set up services, gather feedback, and make things right! Our modus operandi is to connect to people by listening to their personal needs and creating genuine interactions. We’re passionate about people!

Qualifications

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

Apply now!

Job Type – Permanent, Part-Time
Hours – 12-19 hours/week
Shift: Retail environment; must be able to work nights & weekends
The hourly pay rate for this position is $17.15.
At IKEA, taking care of our co-workers and their dependents is a top priority. We offer a comprehensive benefits package, including paid time off, holiday and sick leave, early wage access, parental leave, tuition discounts, retirement plans, co-worker discounts, pet insurance, education programs, safety shoe reimbursement, telehealth, dental and vision plans, medical and Rx plans (min. 20 hrs/wk), and a fun, inclusive work environment.
Please note this is a Sensitive Position; successful candidates will undergo a background check and drug test.