Retail Cashier and Customer Service

IKEA USA; Tempe (AZ); On-site; USD 28,000 - 38,000; Full time

Job summary

IKEA USA is seeking a Customer Relations Associate in Tempe, AZ. The role focuses on enhancing customer loyalty and satisfaction by providing excellent service during checkout and addressing customer needs. Candidates should have at least 1 year of sales or customer service experience and a high school diploma.

Benefits

Generous paid time off, holiday, and sick leave

WiselyPay – earn wages up to two days early

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount, meal deal, and referral bonus

Pet insurance program

Education assistance and learning programs

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans (must work min. 20 hrs/wk)

A fun and inclusive work environment

Qualifications

• 1 year sales or customer service experience preferred.
• High School Diploma or equivalent.

Responsibilities

• Build loyalty and ensure a positive shopping experience.
• Provide an efficient and accurate checkout experience.
• Resolve customer concerns independently.

Skills

Sales

Customer Service

Education

High School Diploma or equivalent

Job description

Why we will love you

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

What you'll be doing day to day

• Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
• Provide an efficient and accurate checkout experience in various areas of the store
• Offer additional products and services such as home delivery, credit card, and IKEA Family card
• Resolve customer concerns independently to meet their unique needs and expectations
• Provide friendly, safe, and efficient car loading and unloading services

Together as a Team

At IKEA, it’s all about our customers. In Customer Relations, we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback, and make things right! Our modus operandi is to connect with people by listening to their personal needs and creating genuine interactions. We’re passionate about people!

Qualifications

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

Apply now!

At IKEA, taking care of our co-workers and their dependents is a top priority. We offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perks to help maintain work-life balance, well-being, and future planning. Join our team and enjoy these benefits and more:

• Generous paid time off, holiday, and sick leave
• WiselyPay – earn wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Please note: This is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test. The anticipated posting closing date is on or around 06/10/25.