Retail Cashier and Customer Service

IKEA USA; Houston (TX); On-site; Full time

Job summary

IKEA USA seeks a Customer Relations Associate to enhance the shopping experience by ensuring efficient checkouts and resolving customer concerns. This permanent, full-time role offers competitive pay and benefits such as generous paid time off and education assistance. Ideal candidates will have customer service experience and a passion for connecting with people.

Benefits

Generous paid time off, holiday, and sick time

Paid parental leave (up to 16 weeks)

Retirement and bonus plans

Co-worker discount and meal deal

Pet insurance program

Education assistance and learning programs

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans

Qualifications

• 1 year sales or customer service experience preferred.
• High School Diploma or equivalent.

Responsibilities

• Provide a positive checkout experience for customers.
• Resolve customer concerns to meet their needs.
• Assist with car loading and unloading services.

Skills

Sales experience

Customer service

Education

High School Diploma or equivalent

Job description

Why we will love you

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

What you'll be doing day to day

• Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
• Provide an efficient and accurate checkout experience in various areas of the store
• Offer additional products and services such as home delivery, credit card, and IKEA Family card
• Resolve customer concerns independently to meet their unique needs and expectations
• Provide friendly, safe, and efficient car loading and unloading services

Together as a Team

At IKEA, it’s all about our customers. In Customer Relations, we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback, and make things right! Our modus operandi is to connect with people by listening to their personal needs and creating genuine interactions. We’re passionate about people!

QUALIFICATIONS

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

Apply now!

Let’s connect!
JOB TYPE – Permanent, Full Time
HOURS – 20-34 hours/wk.
Shift: Retail Environment, must be able to work nights & weekends.
The hourly pay for this position is $17.15.
At IKEA, taking care of our co-workers and their dependents is a top priority. We offer a full menu of benefits and perks to help maintain work and life balance, be well, and plan for the future, including:
- Generous paid time off, holiday, and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment

Sensitive Messaging

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and drug test as a condition of employment.