RETAIL CAFE MANAGER I

Compass Healthcare; Phoenix (AZ); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Parental Leave

Employee Assistance Program

Job summary

Compass Healthcare is seeking a Retail Cafe Manager in Phoenix, AZ, to manage food services operations in a hospital setting. The role involves supervising retail services, ensuring customer satisfaction, and managing team member training.

The ideal candidate should have a degree in Food Services Technology or Management and experience in retail operational management. Strong leadership and communication skills are essential. Benefits include medical, dental, vision insurance, flexible time off, and more.

Qualifications

• Minimum of one to three years of retail operational foodservice management experience preferred.
• Good knowledge of food and catering trends focused on quality and controls.
• Experience with cash retail operations and P&L accountability.

Responsibilities

• Plan and supervise retail operations under the Director of Retail Operations.
• Ensure customer satisfaction and maintain cash controls.
• Train staff in customer service, portioning, and safety.

Skills

Food Services Management

Customer Service

Cash Handling

Leadership

Retail Marketing

Education

B.S. Degree in Food Services Technology/Management

A.A. Degree with three years of experience

Tools

Microsoft Office

Job description

Salary: $75,000 - $80,000

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in its cafés to advance the healing and healthy missions of its clients. Morrison has served some of the nation’s largest health systems for more than 70 years and leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work, and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600 million meals annually.

Job Summary

As Retail Cafe Manager, you will be responsible for the successful retail/cafeteria operation of Food & Nutrition Services under the direction of the Director of Retail Operations in an acute care setting in North Phoenix, AZ.

Key Responsibilities

• Plan and supervise special functions, maintain cash controls, payroll records, and oversee the hiring and training of hourly team members.
• Ensure customer satisfaction and good public relations through safe and efficient resource use.
• Direct staff to provide scheduled retail services in accordance with corporate policies and presentation standards.
• Train staff in customer service, proper portioning, cashier skills, and safety/sanitation.
• Complete all daily, weekly, or monthly reports as outlined in corporate policies and procedures on a timely basis, meeting all prescribed deadlines.
• Communicate effectively with all team members, patients, and families.
• Implement and maintain cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or company funds.

Preferred Qualifications

• B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus three years of directly related experience preferred.
• Minimum of one to three years of retail operational foodservice management experience preferred, depending on formal degree or training.
• Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation.
• P&L accountability and contract‑managed service experience is desirable.
• Experience with cash retail operations.
• Retail marketing experience highly desirable.
• Supervisory, leadership, management, and coaching skills.
• Good written and verbal communication skills.
• Ability to communicate on various levels, including management, customer, and associate levels.
• Knowledge of financial, budgetary, accounting, and computational practices.
• Proficient computer skills, including Microsoft Office, e‑mail, and the Internet.

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history to apply.

Certain positions may require Florida Level 2 background screening.

Morrison Healthcare maintains a drug‑free workplace.

Req ID: 1547847

Morrison Healthcare

Charrisse Fuller