Retail Business Services Production - Business Services Advisor (SacramentoRegion)

Golden 1 Talent Acquisition Team; Oregon; Hybrid; USD 70,000 - 74,000; Full time

Job summary

Golden 1 Credit Union is seeking a Business Services Advisor to build trusted relationships with small business members and connect them with financial solutions that support growth and efficiency. You will engage with members and branch staff to identify needs and deliver proactive service.

The role emphasizes outbound calls, scheduling meetings, and promoting community involvement, with a full-time exempt schedule and collaborative team environment.

Qualifications

• Bachelor’s Degree preferred.
• Small business banking experience, or equivalent demonstrated through work experience, training, military experience, or education required.
• Proven experience in building trusted relationships and uncovering opportunities through meaningful conversations.

Responsibilities

• Build and grow relationships with potential new members and engage existing members to understand financial needs and opportunities.
• Train branch staff on the Business Services Advisor role to help meet members' broader financial needs.
• Collaborate with the Market Area Manager on products and marketing tactics to increase member penetration and service capabilities.
• Identify new business opportunities and plan to drive business membership and deposits within the retail channel.

Skills

Relationship building

Prospecting/outreach

Needs discovery

Education

Bachelor's Degree

Job description

Job Title

Business Services Advisor

Status

Exempt

Reports to

Business Services Market Area Manager

Department

Business Services Production

Job Code

11625

Pay Range

$70,304.00 - $74,000.00 Annually

Location

Sacramento Region

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are passionate about helping small businesses succeed. You build trusted relationships, uncover opportunities through meaningful conversations, and connect business members with financial solutions that support growth, strengthen operations, and deepen long-term partnerships.

WHAT YOU'LL DO

Team Engagement

• Work proactively to build and grow relationships with potential new members and engage with existing members by asking questions to learn about their financial needs, understanding their goals, and sharing how Golden 1 can help them through proactive outreach, phone or in-person visits. Plan and execute appointments.
• Develop relationships with branch employees through training sessions that focus on understanding the Business Services Advisor role. This training will equip employees to assist in meeting members' broader financial needs, efficiently complete service requests, and educate on small business requirements.
• Foster a positive and collaborative environment, ensuring effective communication and knowledge sharing within the business services team and branch associates.

Operational Engagement

• Collaboratively work with Business Services Market Area Manager on products and marketing tactics to enhance member penetration and improve member’s business efficiencies. Develop, recommend, and implement initiatives that improve on our service capabilities resulting in business membership growth, increased product utilization and exceptional member service.
• Identify new business opportunities and develop a plan to drive consistent performance within the retail channel encompassing home loans, investments and other partnerships, aiming to Business Membership and increase Deposits as Golden 1 becomes a financial services leader for Business Services.
• Assist in scheduling member appointments (new referrals, follow-up on old referrals, and existing account development).
• Required to conduct outbound calls to members to uncover potential opportunities.
• Promote Golden 1 Credit Union in the communities we serve with centers of influence: community involvement, affiliations with beneficial organizations, etc.
• Provide regular reporting of contacts, products, and other aspects of activities as needed to the Business Services Market Area Manager.

Performance Monitoring & Optimization

• Engage with members in all phases of the business life cycle while following policies and leveraging product knowledge. Conduct needs‑based conversations identifying credit, deposit and servicing processing needs of customers, explain, and demonstrate self‑service mobile options to members.
• Act as the primary relationship manager for small business members in an assigned territory using member relationship management tools.
• Protect the assets of the credit union and our members through the proper execution and administration of operational and risk management policies and procedures in compliance with the mandates established by the credit union and the law.

Compliance & Best Practices

• Ensure compliance with organizational policies, industry best practices, and relevant laws and regulations.
• Serve as a leader in managing risk. Understand and manage risks in the business, adhere to policies, procedures, controls and ensure compliance with applicable laws, rules and regulations.

QUALIFICIATIONS AND PREFERENCES

• Bachelor’s Degree preferred
• Work experience may be considered in lieu of a four-year degree
• Proven experience in Small Business banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education required

WHY JOIN US

Golden 1 Credit Union provides its employees a market‑competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well‑being and work‑life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.