Retail Business Banker

First United Bank and Trust; Town of Texas, Temple (WI, TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Retail Business Banker, der für Kundenservice und Beziehungsmanagement verantwortlich ist. In dieser spannenden Rolle werden Sie die Möglichkeit haben, Beziehungen zu kleinen Unternehmen aufzubauen und deren finanzielle Bedürfnisse zu verstehen. Sie werden Teil eines freundlichen und unterstützenden Teams sein, das kontinuierlich nach Möglichkeiten sucht, sich zu verbessern und zu wachsen. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und in einem dynamischen Umfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 3 Jahre Erfahrung im Bankwesen oder verwandtem Geschäftswesen erforderlich.
• Erfahrung in der Bargeldverwaltung erforderlich.

Responsibilities

• Verantwortlich für Kundenservice, Verkauf und Beziehungsmanagement.
• Beratung von Kleinunternehmern über Geschäftsabläufe und Cashflow.
• Mentor für das kleine Geschäftsteam.

Skills

Kundenservice

Verkauf

Beziehungsmanagement

Mathematische Fähigkeiten

Zeitmanagement

Kritisches Denken

Aktives Zuhören

Education

High School Diploma

College Degree (bevorzugt)

Job description

Join Our Team!

We have a great team of friendly, talented, and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.

The Position

Job Title: Retail Business Banker

Job Description

SUMMARY

Responsible for all customer service duties, sales, and relationship management while consistently exceeding established goals. Master the First United Bank small business delivery process and product knowledge to develop customer relationships by performing the following essential duties.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Master and perform the primary purpose and essential duties of the Tellers, Relationship Banker I, and Relationship Banker II positions.
• Maintain expert level knowledge of all First United Bank products, services, procedures, policies, and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction, and loan accounts.
• Consult small business customers on business life and cash flow cycle.
• Serve as subject matter expert for business organizational structure, business documentation, and the business relationship onboarding process.
• Assess and review the risk tolerance (i.e., CDD, EDD, BSA, AML) for small business customers and collaborate with BSA as needed.
• Serve as a trainer, mentor, and coach for the small business delivery process.
• Serve as customers' single point of contact on all First United Bank products and services.
• Uphold service level agreements as the liaison between Retail teammates, small business customers, and partners (e.g., TM, merchant services, BEO, Loan Officers, etc.).
• Identify and match customer product needs with First United Bank products and services by interviewing customers and discussing their financial needs, including making referrals to other staff members and departments to ensure customer needs are met.
• Follow proper procedures accurately and efficiently for all customer-servicing activities performed.
• Consistently exceed performance goals and actively participate in all sales campaigns.
• Coordinate team meetings and huddles related to small business strategy and execution.
• Deepen and enhance existing customer relationships and develop new ones.
• Participate in outbound calling efforts to increase bank relationships and business opportunities.
• Complete small business reviews and networking commitments as assigned.
• Lead by example and serve as a role model for Tellers, Relationship Banker I and II positions.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Complete all required compliance exams annually.
• Adhere to all First United Policies and Procedures.
• Dress professionally.
• Perform other duties as assigned by the manager.

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• High School Diploma required; some college strongly preferred.
• Required 3 years of banking experience or relatable business acumen.
• Cash handling experience required.

Technical/Functional Competencies

• Superior customer service skills required.
• Basic mathematics to solve problems.
• Requires being exact or highly accurate with daily work.
• Ability to effectively read, write, and verbally communicate with customers and co-workers.
• Ability to manage time effectively and work independently without close supervision.
• Good judgment and decision-making skills.
• Critical thinking—logic and reasoning to identify solutions, conclusions, or approaches to problems.
• Ability to multi-task.
• Maintain a professional attitude and appearance.
• Behave ethically at work and outside of work environment.
• Active listening—fully attend to what others are saying, understand points, and ask questions as appropriate.

Note: This job description is not all-inclusive. Employees may perform other related duties as assigned by their supervisor to meet ongoing organizational needs.