Retail Brand Experience (Santa Monica, CA)

Avocado Green Brands; Santa Monica (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical & Dental

401(k) with employer match

Paid time off

Annual bonus

Employee product discount

Volunteer days

Training and tools

Wellness apps

Referral bonus

Growth opportunities

Job summary

Avocado Green Brands is seeking a Retail Brand Experience Associate for on-site work in Santa Monica, CA. You will drive sales across in-person and digital channels, deliver exceptional customer experiences, and collaborate with teams to improve the overall customer journey.

The role emphasizes product knowledge, high service standards, and a flexible schedule including weekends and holidays. Competitive hourly pay includes a potential monthly bonus and on-site work at our Santa Monica location.

Qualifications

• Retail or customer service experience preferred.
• Flexible schedule including weekends/holidays.
• Comfort with in-person and digital sales channels (in-store and online).
• Ability to learn product knowledge and maintain high standards of service.

Responsibilities

• Engage in daily in-person sales activities on the sales floor and via chats, phones, and virtual appointments.
• Maintain clean, organized, and visually appealing displays and back stock areas.
• Assist with planning and executing events and community programs.
• Respond to customer inquiries through CRM and email, ensuring a positive experience.
• Record and relay customer feedback to internal teams to improve experience.
• Collaborate with customer experience, production, and logistics to keep returns low.

Skills

Customer service experience

Retail sales

CRM platforms

Communication skills

Tools

CRM platforms (TalkDesk/Intercom/Kustomer)

Google Suite

Job description

THE ROLE

Avocado is currently looking for a FULL-TIME Retail Brand Experience Associate to be part of our team in Santa Monica , CA!

This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus!

• Note on Location: You will be working on-site at our location in Santa Monica, CA. This is not a remote position.
• Note on Pay Transparency: The pay range for this role is $21.00-$24.56 Hourly, plus potential monthly bonus.

WHAT YOU’LL BE WORKING ON

Overall

• Work with team and individually to meet and exceed sales targets and KPIs.
• Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
• Bring a customer centered approach to executing on sales goals.
• Accept and implement coaching and feedback to achieve individual and team performance goals.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
• Perform other duties as assigned.

Retail

• Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.
• Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.
• Assist with planning and executing events & community programs.
• Assist with suggesting methods to improve area operations, efficiency, and service.
• Ability to lift 200 lbs. and be on your feet all day.

Digital

• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.

WHAT YOU BRING

• Customer service or retail experience is a plus.
• Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!
• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or Sales Goals a plus
• Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
• Excellent verbal and written communicator with a passion for people.
• Positive attitude and possesses a no-task-too-small mentality.
• Self-starter; Resilient, entrepreneurial spirit.
• Eager to be at the frontline of a fast-paced and growing brand.
• Mac and Google suite proficiency is also a plus!
• Must be comfortable taking phone and video appointments.
• Must have a flexible schedule - including weekends and holidays.
• Café experience; training experience; experience running branded events is a plus!
• Regular and predictable attendance.

PHYSICAL REQUIREMENTS

• Mobility: The ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Movement: The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.
• Move: Ability to adjust or move objects up to 50 pounds in all directions.
• Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment.
• Operate: Constantly operates a computer and other office machines such as printers and tablets.
• Communicate: This role frequently communicates with other team members to update on the status of a task.

WHAT WE OFFER YOU

• Medical (HMO, PPO, HSA), Dental, Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

WHY WORK AT AVOCADO GREEN BRANDS?

• Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.
• Culture | be part of a fun, collaborative and passionate team.

Thank you very much for your interest in working for Avocado Green Brands. We appreciate your time and review each and every resume that is submitted. You will receive an email within 24 hours that confirms your application has been accepted by our applicant tracking system. If you are selected to participate in the interview process, you will receive an email within two weeks from our Talent Acquisition department.

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.