Retail Brand Experience Key Holder-WESTGATE SHOPPING CENTER

Bath & Body Works; Tressmar (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

DailyPay

40% discount

Tuition assistance

Health insurance

Paid time off

Parental leave

Job summary

Bath & Body Works is seeking a Brand Experience Key Holder in the United States. You will support the sales plan by executing store and operational tasks, acting as a leader on duty, and ensuring exceptional consumer experiences through product knowledge and selling behaviors.

You will lead the team in daily direction, manage opening/closing routines, and build genuine connections with customers to drive rewards enrollment and personalized recommendations.

Qualifications

• Proven sales and customer service experience in a fast-paced retail setting.
• Ability to coach and mentor associates with a consumer-first mindset.
• Strong communication and adaptability to changing store needs.

Responsibilities

• Lead as acting Brand Experience Leader on duty and handle customer issues.
• Provide feedback and recommendations to leadership.
• Drive in-store consumer experiences with product knowledge.
• Display product knowledge, policies, and store strategies.
• Set daily direction for the shift and manage opening/closing tasks.
• Build connections with customers through needs discovery and personalized recommendations.
• Drive rewards program enrollment and engagement at POS and floor.
• Support floorset execution, visual merchandising, and marketing placement.

Skills

Consumer experience

Sales leadership

Communication

Coaching

De-escalation

Flexibility

Education

High school diploma

Job description

Career Development | Fun Stores | Free Product | 40% Discount

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you’re part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you’re starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

Summary

As a Brand Experience Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they’re retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.

Responsibilities

• Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to leadership.
• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Drive rewards program enrollment and engagement on both the sales floor and at check-out.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.
• Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Qualifications

• Thrives in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Demonstrated sales, consumer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Ability to meet physical demands as described above.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

• High school diploma, GED certificate, or Relevant Work Experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• On-demand access to your earned wages through DailyPay! This optional benefit allows you access your pay when you need it … daily, weekly or whenever a need arises.
• Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities. Plus, scholarship opportunities to attend post‑secondary education through the BBW Scholarship Fund.
• 40% merchandise discount and free product that encourages you to come back to your senses!
• Competitive, performance‑based compensation and bonus incentive programs for sales leadership positions.
• No‑cost mental health and wellbeing support for all associates. Plus, robust health, dental, vision and life insurance options for full‑time associates.
• Opportunity for paid time off and additional family benefits including paid maternity and parental leave.

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

We are an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity, national origin, citizenship status, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status, or any other status protected by applicable law. We are committed to providing reasonable accommodations to associates and applicants with disabilities. Management is dedicated to ensuring compliance with this policy in all employment practices, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities, and general treatment during employment. We only hire individuals authorized to work in the United States.

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