Retail Brand Experience Key Holder-Towne Center at Webster

Bath & Body Works; Town of Webster (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

40% merchandise discount and free产品

On-demand earned wages via DailyPay

Tuition-free education via Guild

Health, dental, vision, life insurance

Paid time off and family benefits

BBW Scholarship Fund opportunities

Job summary

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder in New York to support delivering sales plans through effective execution of store and operational tasks. The role leads as a brand ambassador, coaching associates and ensuring exceptional customer experiences.

You will manage opening/closing routines, direct daily goals, and promote product knowledge while maintaining store standards and policies. This is a fulltime onsite role in a high-traffic retail environment.

Qualifications

• Retail-focused, consumer-first mindset.
• Strong communication and feedback skills.
• Ability to coach associates in real time.
• Ability to maintain composure in a high-traffic environment.

Responsibilities

• Act as Brand Experience Leader on duty to address consumer experience, vendor relations, or maintenance issues.
• Provide performance feedback to leadership.
• Lead in-store consumer experiences with selling behaviors and product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction for the day/shift when associates arrive.
• Perform opening/closing routines including bank deposits and receipt of shipments.
• Create connections with customers through needs discovery and personalized recommendations.
• Drive rewards program enrollment and engagement at sale and checkout.
• Assist with floorset execution, visual presentation, and marketing placement.
• Maintain safety, cleanliness, and adherence to policies.

Skills

Consumer-focused selling

Sales experience

Communication skills

Coaching ability

De-escalation ability

Education

High school diploma, GED or equivalent

Job description

Career Development | Fun Stores | Free Product | 40% Discount

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

Summary:

As a Brand Experience Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they’re retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.

Responsibilities

• Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues.

• Provide individual and team performance feedback and recommendations to leadership.

• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.

• Display knowledge of product, company policies, and store strategies.

• Set the direction and goals for the day/shift when associates arrive for work.

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.

• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.

• Drive rewards program enrollment and engagement on both the sales floor and at check-out.

• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.

• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.

• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.

• Maintain our values, policies, and procedures.

• Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Qualifications

• Thrives in a consumer-first based retail environment.

• Ability to foster a consumer-focused selling culture.

• Demonstrated sales, consumer experience, and operational results in a fast-paced environment.

• Effective communication skills, being open to feedback, and the ability to adapt quickly.

• Ability to provide in the moment coaching to associates.

• Ability to de-escalate store and consumer situations effectively.

• Ability to meet physical demands as described above.

• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education:

• High school diploma, GED certificate, or Relevant Work Experience.

Core Competencies

• Lead with Curiosity & Humility

• Build High Performing Teams for Today & Tomorrow

• Influence & Inspire with Vision & Purpose

• Observe, Engage & Connect

• Strive to Achieve Operational Excellence

• Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• On-demand access to your earned wages through DailyPay! This optional benefit allows you access your pay when you need it … daily, weekly or whenever a need arises.

• Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities. Plus, scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund.

• 40% merchandise discount and free product that encourages you to come back to your senses!

• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.

• No-cost mental health and wellbeing support for all associates. Plus, robust health, dental, vision and life insurance options for full-time associates.

• Opportunity for paid time off and additional family benefits including paid maternity and parental leave.

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

We are an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity, national origin, citizenship status, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status, or any other status protected by applicable law. We are committed to providing reasonable accommodations to associates and applicants with disabilities. Management is dedicated to ensuring compliance with this policy in all employment practices, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities, and general treatment during employment. We only hire individuals authorized to work in the United States.

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