Retail Brand Ambassador & Customer Experience Lead

Carhartt; Gurnee (IL); On-site; USD 22,000 - 26,000; Full time

Job summary

Carhartt is hiring for an on-site Retail Associate in our D2C department. The role focuses on delivering an exceptional brand experience, from visual standards to customer engagement, while supporting store operations and revenue goals.

You will promote Carhartt values, connect with customers, and participate in training to grow professionally. This position emphasizes teamwork, reliability, and ongoing development in a fast-paced retail environment.

Qualifications

• Previous retail experience preferred.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC skills include POS systems and Microsoft Office.

Responsibilities

• Enthusiastically promote the brand by being an ambassador for Carhartt, while ensure actions are in alignment with our corporate mission and values.
• Deliver the ultimate retail consumer experience with every consumer interaction.
• Provide a genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized, while telling the Carhartt story.
• Execute Visual Merchandising and Visual Standards, to ensure product is properly displayed.
• Engage with the team by contributing in positive and collaborative ways, being sure to bring your best to work each day.
• Actively participate in the performance and talent management processes including being open to development, training, coaching, and feedback, with a proactive focus on performance growth.
• Support leadership by upholding operational standards and working safely, including adherence to all company policies and procedures.
• Work as a team member to achieve/exceed the overall store's total revenue goals.
• Identify sales opportunities, finding the best solution for each individual consumer, and driving sales by meeting and exceeding consumer expectations.
• Support execution of community engagement events.
• Assist the Store Leaders with bringing forth ideas to continue to grow brand awareness in the community.
• Ownership of one’s own development and professional growth.

Skills

Retail experience

Organization

Communication

Team collaboration

Tools

POS systems

Microsoft Office

Job description

Carhartt is hiring for an on-site Retail Associate in our D2C department. The role focuses on delivering an exceptional brand experience, from visual standards to customer engagement, while supporting store operations and revenue goals.

You will promote Carhartt values, connect with customers, and participate in training to grow professionally. This position emphasizes teamwork, reliability, and ongoing development in a fast-paced retail environment.