Retail Branch Manager

Woodforest National Bank; West Union (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Woodforest National Bank in Ohio seeks a Retail Branch Manager I to grow consumer and business customer relationships, engage with the community, and strengthen in-store partner relations while delivering the Woodforest Experience daily.

The role requires leading and coaching branch staff, achieving sales targets, and participating in community initiatives. Located in OH-West Union, this full-time position emphasizes customer-centric service and leadership.

Qualifications

• 5 years of relevant and transferrable sales or customer service experience.
• 1 year of experience leading and directing the activities of a sales team is required.
• Previous instore banking experience is preferred, but not required.
• Must be positive and engaging.
• We prefer candidates who reside within our community.

Responsibilities

• Achieve branch sales and revenue goals by marketing and recommending banking products and services.
• Be a Keeper of the Woodforest Culture and energize branch objectives.
• Recruit, train, retain and motivate staff to ensure profitability and growth.
• Develop strategies to grow and deepen consumer and business relationships.
• Grow business deposits and loans through inside and outside calling.
• Enhance customer experience by greeting and developing relationships.
• Lead a community engagement strategy with a Community Development Relationship Manager.
• Inspire and lead team members to reach their full potential.
• Perform other duties as assigned.

Skills

Outside sales

Relationship building

Interpersonal skills

Sales aptitude

Coaching

Education

High School Diploma or equivalent

Job description

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Retail Branch Manager I is responsible for the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.

Key Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology driven customer experience.
• Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.

Competencies Required

• Must be proactive when seeking business outside of the branch.
• Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Must be open to direct coaching and feedback.
• Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
• Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
• Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Job

Branch Banking

Primary Location

Ohio-West Union

Schedule

Full-time

Work Locations

OH - West Union WM-0485

Unposting Date

Ongoing

Organization

Ohio

Minimum Qualifications/Experience

• 5 years of relevant and transferrable sales and/or customer service experience.

OR a Bachelor’s degree and 3 years of relevant and transferrable sales and/or customer service experience.

• 1 year of experience leading and directing the activities of a sales team is required.
• Individuals with this level of experience typically report to an on-site manager; will mentor or lead a team of more junior staff but do not typically have formal management responsibility for personnel decisions.
• Previous instore banking experience is preferred, but not required.
• Must be positive and engaging.
• We prefer candidates who reside within our community

Formal Education & Certification

• High School Diploma or equivalent required.

Work Status

• Full-Time.

Supervisory Responsibility

• Responsible and accountable for all personnel and employment decisions at assigned branch/location.

Travel

• Up to 50% or more outside of branch or as needed by customer.

Working Conditions

• Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.