Retail Branch Manager

Woodforest National Bank; Greensboro (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Woodforest National Bank is seeking a Retail Branch Manager I in Greensboro to drive branch sales, develop customer relationships, and lead a team in delivering the Woodforest Experience. You will work to grow deposits and loans, engage with the community, and ensure compliance and operational excellence.

The role requires 5 years of relevant sales or customer service experience (or a BA with 3 years) and at least 1 year of supervisory responsibility.

Qualifications

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor’s degree with 3 years of relevant experience.
• 1 year of experience leading and directing the activities of a sales team is required.
• In-store banking experience preferred but not required.
• Candidates should be positive and engaging and reside within the community.

Responsibilities

• Achieve branch sales and revenue goals by identifying, marketing, and recommending banking products and services beneficial to customers.
• Maintain Woodforest culture and energize Retail objectives and initiatives.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Grow business deposits and loans through inside and outside business calling.
• Enhance customer experience by greeting, engaging, and developing relationships with retail partners and customers.
• Lead a technology-driven customer experience and collaborate on a community engagement strategy with a Community Development Relationship Manager.
• Inspire and lead team members to reach their full potential and perform other duties as assigned.

Skills

Outside sales

Sales aptitude

Interpersonal skills

Customer service

Leadership

Coaching

Education

High School Diploma or equivalent

Job description

Take the next step toward your new career today! Join Woodforest National Bank, a privately owned, employee-owned bank with a strong community focus and a large Employee Stock Ownership Plan. We are committed to building relationships and serving communities with a positive customer experience.

Overview

The Retail Branch Manager I is responsible for the growth of consumer and business customer relationships, community engagement, and in-store partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Maintain the Woodforest culture and energize Retail objectives and initiatives.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience by greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology-driven customer experience.
• Lead and partner to execute a community engagement strategy with a Community Development Relationship Manager to be an engaged community partner.
• Inspire and lead team members to reach their full potential.
• Perform other duties as assigned.

Competencies/Qualifications

• Must be proactive in seeking business outside of the branch.
• Goal-oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
• Open to direct coaching and feedback.
• Ability to work flexible or extended hours to meet business needs; demonstrated reliability.
• Strong problem-solving abilities, calm under pressure, and a customer-focused attitude toward internal and external customers.
• Knowledge of or ability to quickly learn products, services, policies, procedures, regulatory guidelines, and sales/service processes.
• Ability to maintain confidentiality and follow policies, procedures and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment with accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Minimum Qualifications / Experience

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor’s degree with 3 years of relevant experience.
• 1 year of experience leading and directing the activities of a sales team is required. Individuals with this level typically report to an on-site manager and may mentor or lead junior staff but do not have formal management responsibility for personnel decisions.
• Previous in-store banking experience is preferred but not required.
• Must be positive and engaging; candidates residing within the community are preferred.

Education & Certification

• High School Diploma or equivalent required.

Work Status

• Full-Time.

Supervisory Responsibility

• Responsible and accountable for all personnel and employment decisions at the assigned branch/location.

Travel

• Up to 50% or more outside of the branch, or as needed by the customer.

Working Conditions

• Conditions include standing most of the time; may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Woodforest is an Equal Opportunity Employer, including Disability and Veterans.