Retail Branch Manager

First-Financial-Bankshares; Odessa (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

First Financial Bankshares in Odessa, TX seeks a Retail Operations leader to oversee New Accounts, Tellers, and Safe Deposit, driving service excellence and sales. You will hire, train and coach lobby staff, promoting a customer-focused culture while ensuring compliance with bank policies.

The role requires five years in retail banking with management experience, strong communication, and flexibility for occasional travel and extended hours as needed.

Qualifications

• Five years of retail banking experience, one of which must be in management.
• A four-year college degree in business/finance is a competitive advantage.
• Basic math proficiency and aptitude; strong social and leadership skills.
• Excellent communication, self-starter, and flexible hours; supervise staff of at least five.

Responsibilities

• General supervision of all Office Retail Operations (New Accounts, Tellers, Safe Deposit, etc.).
• Hire, coach, and support retail staff in sales and customer service.
• Promote bank products and ensure a strong sales culture across staff.
• Periodic travel to Abilene or other regions for training; weekend/holiday hours may apply.

Skills

Retail banking experience

Management experience

Communication skills

Sales ability

Customer service

Education

Bachelor's degree in business/finance

Job description

AddressWe’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.Job Description:Office Location:Odessa, Texas, United StatesSCOPE/CONTACTS:Responsible for the fulfillment of all Bank policies and regulations as they apply to the Retail Operations Division, specifically Tellers, Safe Deposit and New Accounts. Responsible for the overall training of lobby and/or motor-bank personnel to assure friendly, eager, professional, and capable customer service. Responsible for promoting and marketing bank products and services, and positively motivating and ensuring that the sales culture of the bank will be enhanced by all retail personnel. Daily contact with customers, potential customers, officers, and employees.ESSENTIAL FUNCTIONS:General supervision of all Office Retail Operations, i.e., New Accounts, Certificates of Deposit, Tellers, Collections, Safe Deposit, Bookkeeping inquiries, and Customer Service.Incumbent is expected to hire, track, and coach, counsel, and support retail staff in all phases of sales, customer service and work detail.Actively participate in the sales and service culture, support the values of the organization, and follow established Bank policies and procedures.Periodic travel to Abilene or other Bank Regions for training is required.Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.MINIMUM QUALIFICATIONS:Five years of retail banking experience, one of which must be in management, either in banking or another retail environment is required.A four-year college degree in business/finance is a competitive advantage.Prior experience in a Personal Banker position preferred.Basic math proficiency and aptitude.Demonstrated academic record of achievement in social and leadership skills.Demonstrate aptitude to handle sensitive operational transaction and customer relationships.Professional appearance & demeanor.Demonstrate strong social skills.Excellent communication skills & a self-starter mentality.Ability to adjust to flexible hours and ability to sell products and services.Will supervise staff of at least five employees and daily operations.Thorough knowledge of negotiable instruments is strongly desired.Must be able to work flexible hours and/or extended hours as business requires.Periodic travel to Abilene or other Bank Regions for training is required.Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.The above statements reflect the general duties considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)